Central Operations Specialist
: Job Details :

Job Summary

The Central Operations Specialist provides coverage and relief by performing routine operational duties and assist the branch personnel with operational functions that are client focused. This includes producing operational reports, providing guidance to ensure the branches adhere to Bank policy, and providing quality customer service.

Essential Job Functions

• Accurately prepare and complete all operational reports required by the Bank within established deadlines
• Ensure internal controls are maintained each day as necessary to protect the Bank appropriately for the processing of branch stop payments, alerts, and any other reports within the department's responsibilities
• Identify areas for improvement, seek solutions, and implement approved changes to increase efficiency and productivity
• Process incoming legal attachment orders including, levies and writs
• Perform rate changes to the system both at the account and service charge level
• Process interest rate adjustments
• Submit periodic Federal and State Withholding payments and reporting
• Provide support to Branch Operations personnel with inquiries and issues, complying with Bank regulations and policies
• Manage the Department email/e-fax inbox. This includes replying to emails, forwarding emails/e-faxes to appropriate staff members and filing emails/e-faxes per department procedures
• Comply with federal & state, internal regulations and bank security guidelines

Qualifications/Requirements

Must have at least 3-5 years of banking operations experience.

Must have work related experience or on the job training.

Knowledge:

Knowledge of business and management principles.

Knowledge of principles and processes for providing Customer and personal services.

Knowledge of administrative and clerical procedures.

The ability to:

Communicate information and ideas in speaking so others understand.

Apply general rules to specific problems to produce answers that make sense.

Listen to and understand information and ideas presented through spoken words and sentences.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to:

• stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk to hear.
• The employee must occasionally lift and/or move up to 25 pounds.

While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.

Education:

Associates Degree or equivalent.