Quality Process Improvement Manager
: Job Details :

Sojo Industries is a rapidly growing industrial automation company revolutionizing the food and beverage industry with cutting-edge robotics, mobility, and modular packaging solutions. With SQF-certified operations across the U.S., we partner with some of the largest consumer brands to deliver dynamic and scalable contract packaging services.

We are seeking a highly motivated Quality & Process Improvement Manager to join our Operations team. This individual will play a key role in optimizing manufacturing, warehousing, and inventory control processes, improving facility-wide operational efficiencies, and ensuring the output of consistent and high-quality performance in our repacking operations. The ideal candidate thrives in a fast-paced environment, is passionate about quality, process improvement, and can bridge the gap between technical specifications and repeatable floor-level execution.

The Quality & Process Improvement Manager will report directly to the Senior Director of Quality & Process Improvement. This role operates within a broader strategy aimed at ensuring operational excellence, quality assurance, and process standardization across all Sojo Industries sites. The Quality & Process Improvement Manager will support these efforts by executing data-driven process improvements, documenting best practices, and maintaining robust quality procedures. This includes working closely with internal partners in commercial, customer operations, production, warehouse, engineering, maintenance, and shipping/receiving functions, and interfacing with external suppliers and customers.

The ideal candidate is located near a Sojo Industries Inc. hub location and is expected to be on-site to be successful in this role. This role will require travel to other Sojo locations within the U.S. up to 25%.

Responsibilities

• Drive Operational Excellence through daily assessment of Operation KPIs, including line availability, machine uptime, line downtime, process cycle time, production thruput, scrap rates, inventory accuracy, and finished goods quality checks.
• Ensure compliance with the customer's quality standards as defined in operational Standard Work Procedures (SOPs).
• Lead commissioning activities for new customer product launches on existing repacking lines and during the integration of new production lines.
• Lead root cause analysis (RCA) and the corresponding corrective/preventive actions (CAPA) for process deviations, non-conforming materials, and customer complaints.
• Maintain robust quality assurance programs for all material inputs, including raw materials (e.g., WIP products) and packaging components.
• Ensure the facility's readiness for regulatory, customer, and 3rd party audits (e.g., SQF certification) by maintaining robust food safety & quality management programs.
• Travel to Sojo sites as needed to support project implementation and cross-site process alignment.
• All other duties as assigned.

Qualifications

• Bachelor's degree in Industrial Engineering, Manufacturing, or related field.
• 2–5 years of experience in process engineering, preferably within food & beverage or other consumer goods packaging environments.
• Hands-on experience with applying Lean/Six Sigma methodologies in both manual and automated manufacturing lines.
• Familiarity with root cause analysis tools (e.g., Fishbone and 5 Whys) and process improvement tools (e.g., PFMEA, DMAIC, SWOT)
• Working knowledge of quality & food safety programs (e.g., SQF, FSSC22000) is preferred, but not required.
• Strong analytical skills with proficiency in process mapping, time studies, and data-driven decision-making.
• Ability to manage multiple projects and communicate effectively across technical and non-technical teams.
• A continuous growth mindset and tenacious drive to ‘get the job done' and push the boundaries of what's possible.

Work Environment & Physical Demands

This position is performed in a warehouse environment and may be subject to seasonal temperature fluctuations. The role requires the ability to stand for extended periods and move frequently throughout the facility. Employees must be able to regularly lift and/or move materials weighing up to 50 pounds. The position also involves frequent bending, walking, kneeling, and the operation of warehouse equipment.

Specific vision abilities required include close vision, distance vision, peripheral vision, and the ability to adjust focus to ensure safe and effective performance of job duties.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position, in accordance with the Americans with Disabilities Act (ADA).