Duties:
Guest & Travel Coordination
- Manage all logistics for guest visits to Monogram Install and Experience Centers, including travel, lodging, and detailed itineraries.
- Serve as the primary contact before, during, and after guest visits, ensuring a seamless and memorable brand experience.
- Collaborate with cross-functional teams to align visit logistics with Monogram brand standards and guest expectations.
VIP Client Engagement
- Offer personalized product guidance to VIP clients, including designers, builders, and high-profile consumers.
- Consult on product features, applications, and selections to ensure alignment with design intent and performance expectations.
- Maintain comprehensive client records to ensure continuity of communication and service
Service Case Management
- Lead coordination of VIP service issues by working directly with internal support and field service teams.
- Monitor and manage service resolutions, ensuring timely communication, white-glove support, and issue closure.
- Escalate urgent service concerns when necessary, advocating for clients while protecting brand integrity.
Skills:
Required Skills
- Exceptional organizational and multitasking abilities
- Strong interpersonal and verbal communication skills
- Professional writing and email etiquette for client-facing interactions
- Ability to manage complex logistics with precision and discretion
- High comfort level working with VIP clientele and handling sensitive information
Technical Proficiencies
- Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
- Experience with CRM platforms (e.g., Salesforce) preferred
- Familiarity with scheduling tools, travel booking platforms, or event logistics software a plus
Education:
Experience & Education
- Bachelor's degree preferred or equivalent professional experience
- Minimum 3 years in customer coordination, hospitality, premium brand operations, or client service
- Experience in luxury goods, home design, or appliances is strongly preferred