About Tenovi
Tenovi is a leading provider of remote patient monitoring (RPM) technology, delivering a hardware-enabled platform that powers over 200 healthcare organizations across the United States. Our mission is to improve patient outcomes and enable healthcare providers to deliver care more efficiently—backed by robust logistics, reliable data transmission, and seamless device delivery.
The Role
We're seeking a Director of Operations to lead and scale our fulfillment, logistics, and supply chain infrastructure. This is a hands-on leadership role responsible for ensuring that thousands of medical devices are reliably processed, shipped, returned, and redeployed every month—on time and on budget.
If you have experience running complex warehouse operations, building systems that scale, and managing a high-SKU-count supply chain, we want to meet you.
Responsibilities
- Lead all aspects of warehouse and fulfillment operations, including inbound, outbound, returns, QA, and inventory control
- Manage and optimize supply chain processes, including forecasting, procurement, and vendor relationships
- Drive the implementation and refinement of ERP tools (Odoo preferred) to track inventory, logistics, and order flow
- Establish KPIs and reporting dashboards to ensure performance, SLA compliance, and cost-efficiency
- Own the task and workflow management system (Asana or equivalent) across operations team members
- Develop and document SOPs for core operational processes including receiving, kitting, shipping, and device refurbishment
- Collaborate with customer success, finance, and product teams to align ops with company-wide initiatives
- Hire, train, and manage warehouse staff and/or outsourced partners as needed
- Ensure regulatory compliance for medical device handling, labeling, and shipping
Requirements
- 8+ years of experience in operations management, with at least 4 years overseeing a fulfillment warehouse
- Demonstrated success managing a complex SKU environment, ideally with a mix of serialized and consumable inventory
- Ability to operate in a growth stage (100%+/year growth) tech startup environment requiring flexibility, getting your hands dirty, and filling in gaps as they arise.
- Deep understanding of supply chain logistics, including shipping, receiving, and inventory optimization
- Hands-on experience with an ERP system; Odoo experience is a strong plus
- Proficient in Asana, Trello, Monday.com, or another structured task/project management platform
- Excellent analytical and problem-solving abilities
- Ability to thrive in a fast-paced, resource-constrained environment
- Experience in healthcare, medtech, or regulated hardware a strong plus
Nice to Have
- Experience implementing or customizing Odoo modules
- Background in a hardware-enabled SaaS, logistics startup, or medical device company
- Exposure to device tracking, RMA workflows, or FDA-compliant fulfillment
What We Offer
- Opportunity to own operations at a fast-scaling digital health company
- Competitive compensation and equity package
- Health benefits, PTO, and flexible work environment
- A mission-driven team focused on making healthcare more accessible and efficient