Customer Support Manager
: Job Details :

Customer Support ManagerLocation: Orlando, FLSalary: $30 - $35 per hourSchedule: Monday to Friday, 8-hour shiftsAbout UsAt Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We're not just a marketing agency; we're your creative partners on a journey to redefine your brand's potential. With a fusion of artistry and strategy, we weave stories that captivate, designs that inspire, and strategies that propel your business forward.About the RoleA Customer Support Manager is responsible for leading and improving the customer support department to ensure clients receive exceptional service. This role involves overseeing support representatives, resolving complex issues, implementing efficient service processes, and ensuring customer satisfaction aligns with the company's standards and goals.ResponsibilitiesManage and oversee the daily operations of the customer support team.Develop and implement customer service policies, procedures, and standards.Train, coach, and mentor support staff to maintain high service quality.Handle escalated customer inquiries and resolve complex issues efficiently.Monitor customer feedback and develop improvement strategies.Collaborate with other departments to address customer needs and improve service.Prepare and present reports on customer service performance metrics.QualificationsBachelor's degree in Business Administration, Communications, or related field (preferred).Proven experience in customer service or support management.Strong leadership and team management skills.Excellent problem-solving and conflict resolution abilities.Exceptional communication skills, both verbal and written.Proficiency with CRM software and customer support tools.Ability to work under pressure and manage multiple priorities.BenefitsCompetitive hourly pay ($30 - $35 per hour).Opportunities for professional growth and career advancement.Supportive and collaborative work environment.Paid time off and holidays.Health, dental, and vision insurance.