Assistant Directors of Member Engagement
: Job Details :

The Gateway Family YMCA Wellness Center Branch, which opened in 2011, specializes in health and well-being programs and services for those who struggle to live a healthy lifestyle. The Gateway Family YMCA – Five Points Branch specializes in Child Development, aquatics, youth and teen, and senior programming. Both branches are located in Union, NJ.

The Assistant Directors of Member Engagement assist the Director of Sales and Member Engagement in all aspects of membership for each of these branches including recruitment of new members, retention of existing members, customer service and member experience, supervision of Welcome Center staff team and fiscal responsibility for a budget including $1.1 million membership income. These positions support the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility.

Benefits offered to full-time staff members of The Gateway Family YMCA include the option to open a 403-b Savings Plan, enrollment in the 401(a) retirement plan once qualifications set by the YMCA Retirement Fund are met, health benefits, life insurance, long-term disability, complementary family membership to our YMCA, and more.

• Bachelor's Degree or equivalent experience in communication, marketing, customer service or related field.
• Experience in a customer service setting, preferably a YMCA.
• Excellent oral and written communication skills consistent with Y branding.
• Creativity and strong commitment to a member engagement and socialization
• Excellent administrative and organizational skills. Must be detail oriented.
• Genuine display of strong Listen First skills and outstanding leadership in relationship building, team work, and community relations.
• Proficiency in Microsoft Word, Publisher and Excel.
• Prior experience with CCC, Daxko or membership CRM preferred.
• Bi-lingual in English and Spanish is a plus.