Position Summary
The Family Center Operations Director oversees the daily operations for their assigned location and shift, as part of the FC senior leadership team; including leadership for programming, staff and physical building operations. Facilitates performance, maintains high standards and conditions to lead a staff team that fosters a safe and welcoming environment with an emphasis on providing the highest level of customer service. Creates a culture of revenue generation, growth and fiscal responsibility.
- Bachelor's degree or equivalent work experience required; in business, management or related field of study preferred.
- Minimum 3 years of progressively responsible experience in health or wellness operations management, retail management, or management of multiple programs with strong fiscal management; YMCA experience preferred.
- A proven record of successful leadership in the areas of managing multiple departments; including creating schedules, directing staff in salaried, full-time and part-time roles.
- Prefer knowledge of, and previous experience with, individuals and families from diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
- Experience in working closely with volunteers for program and committee support.
- Microsoft Office proficiency required. With the ability to learn and adapt to new technology.
- Strong analytical and critical-thinking skills with the ability to identify and leverage relevant data to use in planning and decision-making.
- Ability to understand, adapt to and interact with diverse people, teams, perspectives and cultures.
- Must obtain within 60 days of employment and then maintain current certifications in CPR, First Aid, AED and Oxygen Administration.
#J-18808-Ljbffr