Customer Service Rep
: Job Details :

Customer Service Rep

Delivering Goods For The Good Of All - TrinityRail

While TrinityRail has built one of the broadest and deepest railcar platforms in the world, it's what's inside our cars that counts. We are proud to manufacture, maintain, and manage the railcars that deliver the indispensable goods that keep our lives, and our economy, rolling. Delivering Goods For The Good Of All is why we proudly come to work each day, and this is why our company exists. This is our purpose. TrinityRail provides:

• Railcar Manufacturing
• Railcar Leasing Solutions
• Railcar Maintenance & Parts
• Fleet Management Services

For more information, visit trinityrail.com. Learn more about Trinsight: trinityrail.com/trinsight

TrinityRail has been delivering the goods that keep North America moving. A humble promise to transport the everyday things that make everybody's lives better. It's our commitment to being stewards of the supply chain connecting companies with customers. People with products and Delivering Goods for the Good of All. While we've built one of the broadest and deepest railcar platforms in the world, to us it's what's on the inside that counts. And the purpose these products serve for you like grain the secret ingredient for making memories, or gravel that paves the way for a getaway, fuel to power the road trip of a lifetime, cars that transport us to exciting new places, and essential chemicals that purify our water food and promote a healthy way of life. Indispensable goods that truly move us and keep our lives, and our economy rolling. TrinityRail is proud to

Thanks for your interest in the Customer Service Rep position. Unfortunately this position has been closed but you can search our open jobs by clicking here.

What You'll Need:

• High school diploma or GED equivalent
• Valid Driver License
• Five (5) + years of experience in an Office setting, railyard preferred

Other Knowledge, Skills & Abilities:

• Ability to understand and follow operating procedures and policies
• Proficient computer skills with Excel, Microsoft Word, and Outlook
• Knowledge of office and business practices, equipment, and procedures
• Good conflict resolution skills
• Able to pay close attention to details and identify and correct mistakes
• Must possess good organizational skills
• Ability to perform work safely and productively

Core Competencies:

• Customer Orientation: A desire to serve clients by focusing efforts on listening and responding effectively to customer questions, resolving customer problems to their satisfaction, and evaluating customer satisfaction.
• Interpersonal: Ability to develop and maintain relationships with others and adapt to a situation appropriately.
• Organized: Ability to be structured and methodical in working skills, balancing multiple projects, and prioritizing.
• Oral Communication: Ability to actively engage in conversations to communicate with economy and clarity, clearly understand the message and intent, and receive and process feedback.
• Task Completion: Ability to complete assigned tasks accurately and efficiently, following set procedures and following up when necessary.

Environmental Conditions:

Office Environment: Work in trailer or building on Rail Road Terminal property. No exposure to extreme heat, cold, noise or chemicals or hazardous equipment.