VP, Delegated Claims Manager
: Job Details :

RenaissanceRe

RenaissanceRe is a leading writer of Property & Casualty Reinsurance. For over 25 years, we have helped customers and communities recover and build resilience through our industry-leading ability to understand risk, source efficient capital and rapidly pay claims.

Our global team shares a passion for solving our customers' biggest problems through a collaborative and entrepreneurial culture that empowers employees and rewards creative thinking.

Position Summary

We are seeking a highly skilled and motivated VP, Delegated Claims Manager to oversee the activities of independent Third-Party Administrators (TPAs) working on our behalf. The primary focus of this role is to support the prompt settlement of claims in line with company appetite and policy provisions, through continued engagement with TPAs and contribution to individual loss management. To be successful in the role the VP, Delegated Claims Manager will work closely with our internal claims team and coordinate with adjusters managing each account to ensure efficient and effective claims processing.

In addition to focusing on proactive settlement of claims, the role holder will be required to develop deep relationships with TPAs to ensure that knowledge, expertise and best practice is shared as appropriate, and that all processes and practices are both appropriate and robust such that the best possible service can be delivered as an extension of the RenaissanceRe claims team.

Principal Accountabilities

In collaboration with members of the London Claims team, support the establishment of contractual relationships with selected TPA partners including delivery of training around RenaissanceRe claims handling and reserving approach.

Provide support in the strategic oversight TPA performance:

• Adherence to prescribed service levels
• Adherence to prescribed referral criteria/claim handing guidelines.
• Facilitation and performance of regular formal audits/reviews

Lead partner engagement meetings to discuss output of above processes (and to agree plans for any changes/improvements required).

Provide strategic oversight of TPA claims portfolios through regular in person engagement to support proactive/tactical management of claims with aim of prompt resolution.

Monitor and analyse activity across portfolio to support identification of thematic issues, opportunities for improvement and the development of insights for both internal and external stakeholders.

Proactive engagement with internal legal team to ensure:

• Awareness/understanding of any relevant legal/regulatory changes that may impact on claims portfolio (for subsequent communication to TPAs).
• Awareness/escalation of claims where there is material potential for dispute.
• Support is provided where needed with coordination of any matters in dispute (including attendance at mediations/settlement conferences as required)

Identify training/educational needs for both TPAs and colleagues and support/facilitate delivery

Expected Competencies

Experience:

• 15+ years of experience in multi-line claims handling, with a strong focus on General Liability and Professional Liability.
• Bachelor's degree required; JD, CPCU, or AIC designation preferred.
• Preference for at least 5 years in a leadership role or extensive experience in managing multiple stakeholders across organisations
• Proven track record of effective technical claims management.
• Excellent prioritisation and organisational skills.
• Strong analytical, negotiation, and communication skills combined with the ability to work independently and as part of a team.
• Ability to travel on a regular basis.

At RenaissanceRe, we believe in creating a workplace culture that fosters diversity, equity, and inclusion throughout our business. We have a zero-tolerance policy for harassment and discrimination and take proactive steps to make employees feel valued and empowered to contribute to our collective success. It is RenRe's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/ civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

The fulltime base salary range for this position is $180,000 - $200,000 USD per year; base salary offered may vary based on job-related knowledge skills, and experience. The position is eligible for bonus and a comprehensive benefits package. This information is provided per the New York City Human Rights Law and applies to positions in New York City.

Our People

Our people are our most valuable resource and core to our success. This is a fast-paced business environment, demanding a strong work ethic and a results-oriented approach. We offer competitive compensation and benefits, a comprehensive talent development program, and a reward system in which employees share in the success of the company. We are an engaged member of the communities in which we live and work and have a locally-led giving philosophy with generous employee matching program, global and local community grants and employee volunteerism.

Diversity, Equity, and Inclusion

We seek diversity, create equity, and practice inclusion. Our people are at the heart of everything we do. We are an equal opportunity employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, disability, military status or other legally protected categories.