Deputy Director of Mail Services & Storehouse
: Job Details :

Deputy Director Of Mail Services & Storehouse

In order to be considered for this position, candidate must be serving permanently in the title of administrative manager, or reachable on DOT's promotion administrative manager civil service list, or eligible under the 55A program. As a communications hub within NYCDOT, the Mail Services & Storehouse operation carries important responsibilities for receiving, sorting, and processing incoming letters and packages for the agency. The mailroom staff performs an important marketing role by supporting organized direct mail campaigns as required by the agency. Primary responsibilities include supervision of staff sorting mail by department and category, forwarding misdirected mail and keeping an inventory of mailing supplies. The selected candidate will report directly to the Director of Mail Services & Storehouse and assist in various functions, such as mail distribution, incoming and outgoing mail & parcels, prepare various reports, correspondence, track all certified mail, special deliveries and liaison with USPS, UPS and FEDEX. In addition to the duties listed above, the Deputy Director of Mail Services & Storehouse will be responsible for:

• Overseeing daily mailroom operations, including incoming and outgoing mail, courier services, and interoffice mail distribution.
• Supervising and training mailroom staff, ensuring adherence to company policies and standard operating procedures.
• Maintaining accurate records of mailroom activities such as package tracking, delivery logs, postage usage, and supplies inventory.
• Coordinating with internal departments and external vendors to ensure timely and secure delivery of all mail and packages.
• Ensuring compliance with postal regulations and company guidelines related to shipping, receiving, and handling of mail and parcels.
• Monitoring and managing mailroom budget, including postage, shipping costs, and equipment maintenance.
• Implementing and enforcing security procedures for handling confidential and sensitive mail.
• Troubleshooting delivery issues and resolving discrepancies or delays promptly.
• Scheduling maintenance and repairs for mailroom equipment such as postage meters, scanners, and delivery carts.
• Identifying process improvements to increase efficiency, reduce costs, and enhance service quality.
• Other duties as assigned ADM MANAGER-NON-MGRL FRM M1/M2 - 1002C

Qualifications:

1. A baccalaureate degree from an accredited college and four years of satisfactory, full-time progressively responsible clerical/administrative experience requiring independent decision-making concerning program management or planning, allocation for resources and the scheduling and assignment of work, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or 2. An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full-time progressively responsible experience as described in 1 above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or 3. A four-year high school diploma or its educational equivalent and six years of satisfactory, full-time progressively responsible experience as described in 1 above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. The supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty; or 4. Education and/or experience equivalent to 1 , 2 or 3 above. However, all candidates must possess the 18 months of administrative, managerial, executive or supervisory experience as described in 1 , 2 or 3 above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the administrative, managerial, executive or supervisory experience described in 1 , 2 or 3 above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 years.

Additional Information:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.