Implementation ManagerSalt Lake City, Utah, United States
: Job Details :

Implementation Manager

We're in this for the greater good at ParetoHealth. Our mission is collective greatness, nothing less will do. Our team is a single force united in the drive to transform employee health benefits.

The company was founded in 2011 to help small and medium-sized businesses fight the rising cost of employee health benefits. We blazed the trail with financing innovations that reduce the risks in self-insurance and deliver significant savingsand we continue to lead with a growing ecosystem of partners and world-class cost control solutions.

But success is measured by more than dollars alone and we measure ours by the good that comes from knowing that every client and all their employees can count on effective, affordable healthcare for years to come.

About the Role

We are seeking a detail-oriented, customer-focused Implementation Manager to lead the onboarding experience for Pareto's growing client base. As the primary point of contact during implementation, you will ensure a smooth and efficient transition to Pareto's innovative benefits financing and cost management solutions. This role is pivotal in shaping first impressions, driving client satisfaction, and fueling long-term growth.

Reporting to the Director of Implementation, you will manage client communications, coordinate onboarding efforts, track documentation and deadlines, and collaborate cross-functionally to deliver a best-in-class onboarding experience for Members and Consultants.

Key Responsibilities:

• Serve as a trusted implementation partner to health benefits consultants and their clients, ensuring timely and successful onboarding before the stop-loss policy effective date.
• Build strong, long-lasting relationships with clients and consultants by delivering a best-in-class onboarding experience.
• Collaborate with Sales, Underwriting, Account Management, and Cost Containment Operations to support seamless transitions pre- and post-implementation.
• Lead onboarding and training sessions with clarity and confidenceguiding clients through next steps, key timelines, and Pareto's solutions while ensuring responsive, accurate support.
• Coordinate communication across clients, consultants, stop-loss carriers, and internal teams to proactively resolve questions and keep onboarding on track.
• Own the tracking of implementation progress, documentation, milestones, and deadlines to ensure timely, successful onboarding and provide visibility across the organization.
• Champion operational improvements and lead cross-functional projects that elevate the customer experience and drive scalability.

Required Skills & Qualifications:

• Bachelor's degree
• 2+ years in a client-facing implementation, onboarding, or project/account management role (preferably in health benefits or insurance)
• Experience working in CRM systems, including SFDC
• Excellent customer relationship management, communication and presentation skills
• Strong project management skills with impeccable attention to detail
• Proven ability to prioritize, problem-solve, work autonomously and knows when to escalate
• Collaborative mindset and ability to work cross-functionally with various teams
• Proactive, with a bias toward action and adaptability in fast-paced, dynamic environments

We are guided by our values:

Fire in the belly

The drive to learn, to improve, and to deliver outstanding value every day.

See the field

The ability to see the big picture and prepare to meet tomorrow's needs.

Get it done right

The passion to produce at higher rates and to the highest standards.

For the greater good

A united community creating better health benefit solutions for all.

ParetoHealth is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.