Licensed Customer Service Representative -Charlotte, NC (Steele Creek)
: Job Details :

Join The Team Committed To Driving Your Career Forward

It's a great time to join AAA The Auto Club Group!

Join America's most trusted brand with over 100 years of service.

Why Choose AAA The Auto Club Group (ACG)

ACG offers excellent and comprehensive benefits packages:

• Medical, dental and vision benefits
• 401k Match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, and rewards and much more

A Day In The Life Of A Field Insurance Service Representative

The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts.

Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards)

Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale

Take insurance payments (initial, installment, lapse, or reinstatement)

Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products

Refer to agent when appropriate

Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures

Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable

Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines

Participate in a team environment to promote customer satisfaction and consistent service following the customer service model

Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary

Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities

Fulfill, maintain and service insurance policies

Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification

Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations

Verify new business applications

Refer relevant members/insureds to other lines of business (i.e. Travel and Life)

Process insurance and membership payments

Update electronic member information

Maintain filing systems and provide other general Agency support

How We Reward Our Employees

Starting hourly wage of $23.00 - $25.50 per hour, based on experience

We Are Looking For Candidates Who

Required Qualifications:

• A Current Property & Casualty Insurance license
• Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products.
• Successful completion of Customer Service, Insurance and Membership training within 6 months of hire

Education:

High School Diploma or equivalent

Work Experience:

• Provide a high level of customer-focused service
• Service insurance policies and processing applications, renewals, and amendments
• Respond to billing and coverage questions
• Process monetary transactions; Taking payments
• Promote the sales of insurance products and services using established guidelines
• Present complex information in a clear and concise manner

Knowledge and Skills:

• Analyze member/potential customer insurance needs and determine appropriate levels of coverage
• Prepare appropriate rate quotations
• Organize, plan and promote the sale of ACG insurance and membership products and services
• Perform outbound service calls
• Maintain accurate records
• Insurance terminology
• General insurance regulations
• Underwriting procedures
• Sales regulatory and compliance guidelines
• Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM)
• Work effectively in a team environment
• Work independently, with minimal supervision
• Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
• Proficient in using Microsoft Office products
• Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures)
• Perform mathematical calculations to accurately perform monetary transactions
• Work under pressure in a high volume, fast paced customer service environment
• Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services

Work Environment

Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.