Information Technology Support Associate
: Job Details :

The Information Technology Support Associate works onsite and forms part of the globally distributed End-User Support team, supporting all day-to-day operational requests. The Information Technology Support Associate also assists in the design, build, implementation, and maintenance of NOIR - Lab's information technology systems and operations, including ticket handling, system documentation, end-user hardware and software deployment, and general support. This position requires the ability to assess and assist customers with organizational needs. Provides the primary IT end-user support, responding to helpdesk tickets and interacting directly with NOIR - Lab Staff Essential Functions Assists with testing and validation of system designs and enhancements. Contributes to the design and definition of standards, processes, and procedures by which NOIR - Lab's information technology systems conform and operate. Provides primary support via service desk platform for Linux, Mac, and Windows e...Information Technology, Support, Technology, Associate, Information, Technical