Information Systems Technician III
: Job Details :

Information Systems Technician III

Company: Safran Landing Systems Job field: IT Location: Walton, Kentucky, United States Contract type: Permanent Contract duration: Full-time Required degree: Associate Degree Required experience: More than 8 years Professional status: Technician Salary range: Starting at $80,000 annually

Roles and Responsibilities

Technical Support & Advanced Troubleshooting

• Manage and resolve ServiceNow tickets, ensuring critical issues are prioritized and resolved to minimize downtime.
• Serve as the primary escalation point for Level I/II technicians, offering expert troubleshooting across hardware, software, and networking issues.
• Independently diagnose and resolve complex Windows OS, networking, and application issues, utilizing vendor support as needed.
• Provide quick action to assess, manage, and escalate local incidents.
• Provide mentorship and guidance to Level I/II technicians.

Infrastructure & Systems Administration

• Serve as a backup to the Systems Administrator, supporting network administration, server maintenance, and related administrative tasks.
• Assist with the management of Windows Servers, ensuring proactive monitoring, performance optimization, and security improvements.
• Manage user accounts in Active Directory and OIAR, ensuring proper user provisioning, security configurations, and access management.
• Offer backup support for the management and troubleshooting of Cisco networking equipment including wireless controllers and access points.
• Maintain an accurate inventory of IT assets in ServiceNow, ensuring all asset information and documentation in the CMDB is consistently updated and accurate.

Application & Software Support

• Support a wide range of internally managed applications, ensuring functionality and troubleshooting any issues that arise.
• Provide ongoing support and troubleshooting for software installations, updates, and configurations across the organization.
• Leverage SQL skills to manage and resolve application-related issues, perform database queries, and ensure seamless integration across systems.
• Collaborate with internal teams and external vendors to address application issues, ensuring minimal downtime and system reliability.
• Ensure proper documentation and knowledge sharing for supported applications.

Project & Vendor Management

• Support all local and global projects.
• Aid with infrastructure projects and collaborate closely with the Systems Administrator.
• Coordinate with third-party vendors for installations, troubleshooting, and ongoing support.
• Document processes, configurations, and troubleshooting steps for internal knowledge sharing.

Complementary Description

Candidates for positions with Safran Landing Systems must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire. Visa sponsorship is not available for this position. This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic data or other legally protected status. Safran Landing Systems is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please e-mail [email protected] . We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Job Requirements

Additional Responsibilities: Offer training to end-users on new technologies, software applications, and best practices. Keep current with industry trends and recommend improvements to enhance operational efficiency and system performance. Perform other IT-related tasks as required.

Required Behavioral Dimensions: Excellent Problem Solving Skills, Excellent Communication Skills, Adaptability, Continuous Learning, Customer Focus, Technical/Professional Knowledge and Skills, Effective Problem Solving, Strong Communication, Process Optimization, Collaboration, Empathy, Attention to Detail, Time Management, Flexibility, ability to change focus and adopt to changing corporate priorities.

Experience/Education/Certification: Required Bachelor's degree preferred; Associates Degree or High School Diploma with Net+/A+ Certification required. Eight years of technical training/experience in desktop, application, and user support. Three years of general server management experience with servers operating on versions 2016/2019/2022. Proficiency in Microsoft Windows and Microsoft Office products. Prior experience with SCCM Imaging is highly advantageous. Proven experience in managing Computer and User objects in Active Directory or OIAR. Cisco Networking experience. CCNA certification is a plus. VMWARE (7.x/8.x) experience. Firewall management experience is a plus. Familiarity with ServiceNow is a plus. Experience with application development is beneficial. Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently. Excellent customer service skills, with a focus on delivering prompt and effective support. Ability to work independently and collaboratively in a fast-paced environment. Strong attention to detail and organizational skills to manage multiple tasks effectively. Continuous learning mindset with a commitment to staying updated on emerging technologies and industry trends in desktop and application support.

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's World's best companies 2024 ranking. Safran Landing Systems is the world leader in aircraft landing and braking systems. Its expertise covers the entire life cycle of its products, from design and manufacturing to maintenance and repair. The company has partnerships with more than 25 airframers in civil, regional, commercial and military transport, supporting more than 35,000 aircraft and making over 100,000 landings every day.

Locate your future workplace: Carbon Way, Comte de BooneKY 41094, Walton, Kentucky, Kentucky United States 100,000 employees worldwide 27 Number of countries where Safran is located 35 business area families