Job DescriptionJob Description
Are you E.P.I.C?!
Do you display Empathy, Passion, Integrity, and Commitment? If YES, join a fast-paced Durable Medical Equipment and Supply provider at HSS, where we hold ourselves to high standards of excellence and cultivate a supportive team environment.
As a Senior Manager of Clinical Operations, you will play a pivotal role in leading our New York State Respiratory Therapy team, expanding our market presence, and driving operational excellence. This is a unique opportunity to make a significant impact by:
- Overseeing and optimizing daily operations for our clinical respiratory team across New York.
- Building and maintaining high-performing teams that consistently deliver excellent patient care.
- Driving performance metrics, ensuring compliance, and fostering a patient-centered service culture.
- Collaborating across departments to support coordinated patient care and organizational growth.
About the Position:
Team Leadership & Oversight
- Develop and oversee a comprehensive case management approach to ensure therapists are consistently engaged with their patients and that quality of care remains high and consistent across all patients and locations.
- Lead daily operations of the NY-based clinical respiratory team.
- Create and enforce structure, accountability, and performance expectations across the team.
- Ensure onboarding, training, and competency processes are consistently followed.
- Conduct regular team meetings, individual check-ins, and performance reviews.
Scheduling & Staffing
- Manage respiratory therapist coverage to align with patient appointments, volume, and regional needs.
- Maintain and oversee the team schedule to ensure adequate coverage and balance.
- Support recruiting, onboarding, and development of new hires.
Operational Execution
- Travel is required across our New York clinical branches, including Buffalo, Victor, Syracuse, Albany, and Mid-Hudson.
- The Sr. Manager will be responsible for scheduling and conducting site visits quarterly, or more frequently based on need, to provide support, oversight, and ensure alignment with clinical standards.
- Monitor and drive performance metrics related to service delivery, documentation, and turnaround times.
- Conduct regular audits of appointments, timecards, documentation, and system usage.
- Ensure operational consistency and follow-through on department workflows and expectations.
Training, Compliance & Development
- Develop and maintain strong onboarding and training programs.
- Ensure clinical team members meet and maintain required competencies.
- Oversee patient survey tracking, product recall follow-ups, and staff education on new devices and workflows.
- Support ongoing education, coaching, and development of the Respiratory Therapy team.
Patient Experience & Service Quality
- Address and manage patient concerns or service escalations.
- Foster a high-touch, patient-centered service culture among the team.
- Review and act on patient satisfaction feedback to improve care delivery.
Cross Department Collaboration
- Collaborate with various internal departments to support coordinated patient care and smooth handoffs.
- Participate in cross-functional projects and initiatives that enhance clinical operations.
- Other duties as needed to help drive to our vision, fulfill our mission, and abide by our organizational values.
What We're Looking For:
- 3+ years of experience in healthcare operations, service delivery, or team leadership.
- Bachelor's degree in a related field required.
- but not required: Licensed Respiratory Therapist (RT) or Registered Nurse (RN).
- Strong time management, organization, and communication skills.
- Proven ability to lead teams, hold others accountable, and drive results.
- Experience managing performance metrics and implementing process improvements.
- Familiarity with ERP systems, EMRs, compliance tracking tools, and project management software.
- Comfortable working in a fast-paced, patient-focused healthcare environment.
What You Get - Benefits That Go Beyond the Basics:
Comprehensive Health Coverage
- Medical, Dental, and Vision insurance to keep you and your family well.
Future-Ready Retirement Plan
- 401K with 3% company contribution after one year and 1,000 hours worked
Time to Recharge
- Generous PTO, Vacation and 9 Paid Holidays
Extra Support When You Need It
- Short Term (optional) and Company-Paid Long-Term
- Free Confidential Employee Assistance Program
Education That Pays Off
- Exclusive Tuition Reimbursement Program with Niagara University - save on master's degree programs
Be Part of Something Bigger
- Join an organization that values giving back through community programs
Vehicle Allowance
- Paid monthly allowance based on territory covered
Compensation:
- $70,000 - $90,000 dependent on experience
Location:
- Headquarters in Buffalo area with travel throughout New York State