Job ID Number R5714
Employment Type Full time
Worksite Flexibility Onsite
Job Summary
Join our team as a Lead Desktop Support Engineer, where you will provide exceptional desktop support while mentoring and guiding a dynamic team. This is an onsite position at our corporate headquarters in Allentown, Pennsylvania.
This role involves on-call support once a month, with core business hours scheduled between 7:30 AM and 4:30 PM, based on the on-call schedule.
The Lead Desktop Support Engineer plays a vital role within our IT department, delivering high-level desktop support and leading a team of specialists. This position requires extensive knowledge of Microsoft Entra ID, Microsoft Intune, and Microsoft Autopilot, as well as the capability to troubleshoot technical issues and engage in strategic planning for optimal desktop performance across the organization.
Key Responsibilities
- Offer advanced troubleshooting and support for desktop hardware, software, and network problems.
- Manage and enhance desktop environments utilizing Microsoft Entra ID, Microsoft Intune, and Microsoft Autopilot.
- Develop and execute desktop management policies and procedures.
- Ensure prompt resolution of escalated technical issues.
- Lead and mentor a team of desktop support specialists.
- Oversee daily support operations and coordinate activities effectively.
- Conduct regular team meetings and training sessions to boost team performance.
- Collaborate with other IT teams to ensure streamlined IT operations.
- Plan and execute desktop support initiatives, including hardware and software deployments.
- Monitor and report on project progress to align with organizational objectives.
- Engage with vendors and suppliers for procurement and support services.
Qualifications
Required:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- At least 5 years of experience in desktop support or similar roles.
- Robust understanding of Microsoft Entra ID, Microsoft Intune, and Microsoft Autopilot.
- Proficient in troubleshooting desktop hardware, software, and network issues.
- Experience with desktop imaging and deployment processes.
- Demonstrated interest in leadership or supervisory roles within IT support.
- Exceptional communication and interpersonal skills.
- Able to motivate and develop team members effectively.
- Strong diagnostic and analytical capabilities to solve complex technical challenges.
- Ability to work under pressure and manage multiple priorities.
- Eager to learn new technologies and enhance skills continuously.
Preferred:
- Certifications such as Microsoft Certified: Modern Desktop Administrator Associate.
- Experience in a large enterprise environment.
- Familiarity with additional Microsoft technologies and solutions.
Physical Requirements
- This is an onsite role requiring presence at our Allentown office location.
- Ability to perform essential job functions consistent with ADA and other federal, state, and local regulations.
- Sedentary work that involves remaining stationary most of the time with occasional movement around the office.
- Capability to conduct repetitive tasks on acomputer, utilizing a mouse, keyboard, and monitor.
The pay range for this position is $60,000 - $62,000 annually (USD). Exact compensation may vary based on several factors, including location, experience, and education. Our comprehensive benefits package includes medical, dental, and vision insurance, along with 401k retirement plan access. Employees in this role also receive paid time off and may be entitled to paid sick leave and/or additional paid time off as stipulated by applicable law.
Reasonable Accommodation Statement
If you require a reasonable accommodation during the application or interview process, please reach out to ...@cai.io.
Equal Employment Opportunity Policy Statement
We are committed to equal employment opportunity and do not discriminate based on any protected characteristic. All employment decisions are based on valid job requirements to ensure a fair and inclusive workplace.