Job Description: As a Technical Support Analyst, you will support new job applicant background check and employment background check program that uses criminal justice data to help employers assess if an applicant is qualified for a position or if the employee remains qualified after the employee was involved with a criminal justice event. The incumbent will apply advanced computer and analytical skills to research and resolve customer facing automated workflow problems. This includes tracking background requests and subsequent processing to ensure processing occurs in a timely and accurate manner. When problems are identified, the incumbent is responsible for researching and resolving problems. Data analysis will often be required to identify and resolve problems. The incumbent will prepare briefings, reports, and evaluations on system efficiency, and perform other duties as assigned. Required Skills, Experiences, Education and Competencies:
- Advanced computer skills
- Ability to multitask
- Ability to determine root cause of problems and implement solutions, and resolve issues by gathering and analysing data, reasoning logically.
- Customer relations skills
- Good verbal and written communication skills
- Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).
The hourly range for roles of this nature are $25.00 to $35.00/hr. Rates are heavily dependent on skills, experience, location, and industry. cyberThink is an Equal Opportunity Employer.