Job Location : Smithfield,RI, USA
Why Renewal by Andersen? True multi-taskers, our retail operations team is proud of the products we install and dedicated to going the extra mile for our homeowners every day. A reputation that stands apart We've long understood that a quality experience is in the details. All of the engineering and craftsmanship we put into our products would mean little without the very best teams to back them up with service, warranty, field operations, logistics, and customer service and support.Top-to-bottom expertise Our business isn't just making custom windows, it's providing a world-class homeowner experience at all touchpoints. True multi-taskers, every member of our retail operations team is dedicated to our products AND our process.A legacy of innovation Our operations teams are the lynchpin of our business, challenging themselves each day, recognizing and rewarding success, taking pride in their work, and honoring a legacy built on doing the right thing.Job Details - Responsibilities •Take both inbound and outbound scheduling calls; including returning voicemails. •Maintain service scheduling for Service Technicians. •Quote parts and labor cost for non-warranty services. •Verify that payment has been received for any billable order prior to ordering or scheduling. •Documentation at every point of action and customer contact. •Scan service orders and confirmation into the correct customer's electronic file. •Other duties as assigned. Qualifications •Customer Service experience required. •Excellent oral and written communication skills. •Ability to work individually and in a team environment. •Proficient in MS Office Suite, especially Excel. •Must be comfortable typing and answering phone calls. •Ability to adapt well and accept feedback in a changing environment. •Experience with operations, permitting, or ordering is a plus. Benefits •Medical, Dental, and Vision Insurance •Teammate Assistance Plan •Tuition Reimbursement •401k with 50% match up to 6% of your annual pay •Paid Time Off •Company Paid Holidays •Paid Volunteer Time •And more! Pay $23 - $25 hourly, depending on experience. Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents. THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different-and better-window-replacement experience. Esler Companies is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas. We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates. Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.