Join to apply for the Guest Services Manager role at HCI Sports & Fitness
1 day ago Be among the first 25 applicants
Join to apply for the Guest Services Manager role at HCI Sports & Fitness
Get AI-powered advice on this job and more exclusive features.
DescriptionCome join the team at
ApplyDescriptionCome join the team at HCI Sports & Fitness! As a premier sports and fitness center located in Bee Cave, our team is in search of an experienced, dynamic, and service-focused leader to fill our Guest Services Manager role! This leadership position is responsible for leading their team with a focus on customer service, safety, cleanliness, and program ready support across the facility, and is a key contributor on the HCI leadership team.RequirementsIn joining our team, you'll be responsible for:
- Overseeing and managing the day-to-day staff operations of the Guest Services department, including hiring, promoting, training, disciplining, terminating, evaluating performance, and providing feedback that promotes professional development and cultivates a service mentality
- Preparing and monitoring weekly staff schedules including time-off requests, shift changes, and coverage scenarios
- Developing and maintaining relationships with members and guests to ensure their needs are being met and any escalated issues are resolved and communicated effectively
- Establishing and fine tuning SOPs to ensure efficiency and effectiveness of the department, enhance the member and guest experience, address daily cleaning operations, and overall quality of services
- Leading the Guest Services team in providing exceptional customer service - inspire the team to be attentive and anticipate guest and member needs
- Maintaining safety of the facility, including strong procedures and department training to ensure controlled access, facility monitoring, adherence to company policies, and first aid and emergency preparation
- Coordinating with department leaders to ensure facility and program readiness each day
- Creating a positive and productive work environment to provide an optimal experience for staff while ensuring compliance with facility and department policies
- Supporting HCI brand and operating standards throughout all functions and responsibilities
- And more…
To Be a Great Fit, You'll Have
- Availability for full-time, on site employment with flexibility to work weekdays, evenings, weekends, and holidays as needed
- Minimum of 1-3 years of experience in a management position leading and scheduling a team of 10+ employees
- 3+ years of customer service experience; experience in a sports or fitness facility a plus
- Bachelor's degree preferred
- Strong time management and organization skills
- Effective computer skills; facility management and/or CRM software experience preferred
- High expectations for the quality of your own work; an independent leader who takes initiative to find solutions
- Excellent communication skills with the ability to listen and respond professionally in tense or difficult situations
- High level writing skills with the ability to compose concise and informative messages and the desire to provide great customer service
- Ability to quickly acquire and apply new knowledge and skills and the ability to maintain a friendly, enthusiastic, and positive attitude
What We Offer
- Starting salary $50K+ based on experience
- A flexible work schedule that accommodates programming and other facility events
- Competitive benefits including health, vision, dental, life, and disability insurance
- PTO and 10 paid holidays
- Complimentary family membership to HCI (currently $3540 per year!)
- A fun work environment on a great team!
About Us: At HCI Sports & Fitness, we're more than a fitness and sports brand—we're a movement. We empower our family-oriented community at all fitness levels to push limits, fuel performance, and live boldly through smart training and state-of-the-art spaces. From gym culture to group fitness to youth and adult sports, we pride ourselves on offering a clean, safe, and welcoming environment for everyone!Seniority level
- Seniority levelMid-Senior level
Employment type
Job function
- Job functionOther
- IndustriesHealth, Wellness & Fitness
Referrals increase your chances of interviewing at HCI Sports & Fitness by 2x
Sign in to set job alerts for “Guest Services Manager” roles.
Austin, TX $60,000.00-$70,000.00 2 months ago
Guest Services Manager, Texas Performing Arts
Austin, TX $60,000.00-$70,000.00 2 months ago
Austin, TX $35,000.00-$45,000.00 1 month ago
Austin, TX $80,000.00-$100,000.00 2 weeks ago
Austin, TX $135,000.00-$145,000.00 3 weeks ago
Austin, TX $99,750.00-$129,924.00 5 days ago
Austin, TX $100,000.00-$115,000.00 2 weeks ago
Front Desk Supervisor - DoubleTree by Hilton Austin UniversityElite Customer Solutions Manager , GSS Elite Problem Solvers (EPS)Assistant General Manager *Second Bar + Kitchen Restaurant* at Austin Bergstrom Airport
Austin, TX $42,500.00-$47,500.00 2 days ago
Assistant Flagship General Manager - Austin Bergstrom AirportExtended Stay America PremierKyle - Assistant General Manager OEM
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr