Job Description
Position Overview: This full-time on-site exempt position is responsible for overseeing day-to-day operations, including membership management, food programs, rentals, special events, and facilities management. The role involves hiring and training staff, implementing policies, and creating strategies to improve productivity and efficiency. Building and maintaining a positive company culture and collaborating effectively with other managers are essential.
Member Relations:
- Manage front desk staff to provide exceptional customer service
- Manage Customer Relations Management (CRM) software
- Serve as the point person for membership-related issues
Rentals:
- Provide rental tours, execute rental contracts and payments
- Coordinate all rental details
- Be on call during rentals
Set up:
- Coordinate with the Program Manager for classroom setup
Manage facilities staff to execute setup
Building Maintenance:
- Manage and schedule facility maintenance and repairs
- Negotiate contract terms and fees for repairs
- Schedule monthly and yearly inspections
- Manage phone, security, and fire systems
Food Programs:
- Develop and manage food programs
- Coordinate with Food Program Coordinator and Volunteer Coordinator to implement food programs
- Manage Food Program Coordinator
Staff Management:
- Participate in the selection and hiring of staff
- Develop and implement yearly staff evaluations in conjunction with the Executive Director
Events:
- Participate in planning and executing special events
- Develop event budgets and ensure adherence
- Support the Event Coordinator to ensure successful events
Other Duties:
- Update and maintain the website using WordPress
- Oversee technology used in the building
- Audit invoices and payment requests before submission
- Ensure compliance and training related to Disaster Preparedness Emergency Response Plan, Harassment, and CPR training
- Perform other duties as assigned by the Executive Director
Required Skills and Capabilities:
- A college degree
- Strong organizational and planning skills
- Ability to create and manage budgets
- Proficiency in IT: databases, spreadsheets, and essential software (Microsoft Office, Google Suite, Adobe Creative Suite)
- Ability to research and implement new technologies
- Excellent customer relations skills
- Strong leadership and interpersonal skills
- Ability to work independently and in a diverse team
- Excellent verbal and written communication skills
- Availability to work occasional evenings and weekends
Desirable Qualifications:
- Familiarity with CRM applications – administrator level experience
- Graphic design skills
- Bilingual in English and Spanish
- Knowledge of senior resources and community programs
Physical Requirements:
Ability to use hands and arms for reaching and lifting, up to 50 pounds. Reasonable accommodations available for qualified individuals with disabilities. The role involves mainly sitting, with occasional walking or standing.
Vintage House is an equal opportunity, at-will employer. Staff work collaboratively in a flexible environment that values creativity and resourcefulness. Job duties may evolve over time to meet current and emerging needs.
Company Description: At Vintage House, our mission is to ensure Sonoma Valley thrives. We support, preserve, and enhance quality of life through lifelong learning, personal growth, and supportive programs, creating a vibrant community where aging is celebrated. Located just off Sonoma Plaza, our senior center features classrooms, activity areas, a library, computer lab, kitchen, and Stone Hall with theater-quality audio-visual systems. We provide a space for connection, exploration, and belonging.
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