DEPOSIT OPERATIONS MANAGER
: Job Details :

Posted Tuesday, July 29, 2025 at 5:00 AM

DEPOSIT OPERATIONS MANAGER

SUMMARY

This position is responsible for the daily oversight of the Deposit Operations team. The position is cross trained in all aspects of the team members' job duties and is responsible for training new team members. Duties also include making decisions . This position may also be responsible for other duties as assigned in the Deposit Operations Department, including special projects as assigned by the manager. Work is performed within the framework of standard operating policies and procedures; however, independent judgment and discretion is required in performing assigned tasks. Deviations from normal procedures and/or questions are referred to the manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Serve as liaison between departments to ensure up-to-date information is provided to team members; manager the daily operation of the department to include the development, analysis and implementation of staffing, training, scheduling and reward/recognition programs; work as a member and leader of special or ongoing projects that are important to the area and process improvement; provide daily direction and communication to employees; provide continual evaluation of processes and procedures; responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers; provide statistical and performance feedback and coaching on a regular basis to each team member; ensure employees have appropriate training and other resources to perform their jobs.

Review and process returned deposit items. Receive unpaid checks from other financial institutions that Hawthorn Bank customers have deposited; make decisions about whether to rerun the checks for clearing or charge back to customer's accounts; contact customers via telephone regarding returned items; periodically send letters to customers requiring special instructions on returned deposit items.

Review Bounce Protection reports daily; send letters to new Bounce customers and customers with negative balances; send daily notices regarding Bounce activity; perform necessary maintenance to add and delete Bounce from accounts. Extend Fresh Start to qualifying customers; prepare Fresh Start documentation; establish Fresh Start plan on computer.

Perform quality control review on all new and updated checking accounts, savings accounts, certificates of deposit, individual retirement accounts, safe deposit boxes, health savings accounts, commercial account analysis, automatic fund transfers, and sweeps. Review reports and documentation to verify computer records for accuracy and completeness; contact bank staff to facilitate error correction. Utilize system applications to track outstanding items; forward list of pending items to affected bank personnel for completion.

Perform quality control review on holds and stop payments. Review reports and documentation to verify computer records for accuracy and completeness; contact bank personnel to facilitate error correction.

Review non-posted items and determine how items should be processed. Correct or return all non-posted items. Review dormant account transactions to ensure procedures are followed. Review and determine how to process transactions to restricted accounts and accounts with deceased owners.

Monitor stop suspect report to determine whether any items are stop payment matches and perform necessary transactions to return item.

Process charge-off and recovery transactions; perform appropriate maintenance and/or account entry, and mail customer proper notification. Review customer accounts for potential recoveries on charged off accounts and obtain authorization for recovery. Report charged-off accounts and recoveries to SI and ChexSystems.

Administer the IntraFi Program by approving pending orders, mailing statements, new account notices, and security notices, answering questions from bank staff, and expediting payment process.

Administer State Treasurer Program by working with representative of Missouri State Treasurer Office and appropriate bank staff to ensure new certificates of deposits are placed for MO Link and General Deposits; ensure certificates of deposit are properly closed upon maturity.

Update and maintain system Statement Calendar.

Reconcile and balance internal deposit and general ledger accounts, and keep accurate records of the same.

Ensure compliance with bank procedures, state and federal regulations including staying abreast of changes in regulations; make recommendations for process efficiencies.

Provide guidance and assistance to other bank staff regarding such topics as the platform system, core system, deposit procedures, and account set-up.

Assist with special projects as assigned. Communicate with supervisors regarding the status of pending activities and projects.

Comply with all banking regulations, policies and procedures.

NON-ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned.

Maintain education and professional expertise through attendance at job related seminars, conferences, and workshops.

SUPERVISORY RESPONSIBILITIES

Directly supervises assigned employees and performs administrative duties associated with staff management (e.g., employee training, delegates work and ensures the completion of same, prepares and publishes work schedule, reviews and approves timesheets, coaches and counsels employees, prepares performance evaluations and conducts evaluation meetings, conducts staff meetings, makes salary and promotional recommendations, participates in recruitment, interview, and hiring process, administers progressive discipline, takes action regarding departmental activities and staff, approves/disapproves requests for leave time, notifies employees of mandatory training and bank meetings). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Possess a four-year degree from an accredited college, university or institution with the major area of study in business administration, finance, accounting, computer information systems, or other closely related field. Formal education requirements may be substituted by the completion of an ABA (or equivalent) diploma or professional work experience on a year-for-year basis for the minimum education requirement.

Possess a minimum of at least five years of professional work experience in the area of deposit operations.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, memos, technical procedures, and regulatory material. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

OTHER SKILLS AND ABILITIES

Operate standard office equipment (e.g., personal computer/printer, telephone, fax machine, copier, folding machine, microfilm reader/printer, microfilmer, microfiche reader/printer, calculator, etc.).

Must have good working knowledge of word processing and spreadsheet software programs. Advanced PC knowledge.

KEY CONTACTS--Internal and External

Has frequent contact with all departments.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid driver's license.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to walk and sit. The employee must frequently lift and/or move up to 10-15 pounds. Specific vision abilities required by this job include close vision, and distance vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

COMMENTS

Position may require occasional travel to various locations for job related business. Position may require the ability to work before or after normal business hours and Saturdays as needed.