JOB SUMMARY: The Front Desk Receptionist is responsible for providing Wellness Center members, guests, and rehab patients with excellent customer service to through greetings, answering of phones, and answering of questions about the center; and for creating a positive first impression the center for all users of the facility. EFFECTIVE DATE: 8/30/2018 QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES:
- Customer Service: Answers phone within three rings and with proper phone etiquette.
- Communication: Knowledge of scheduling system and communicate to staff when there are changes of schedule during providers shift.
- Professionalism: Maintains proper dress code while working of a HWC logoed collared shirt, jacket, or business casual attire and HH Badge.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Greets all users of the facility (by name when possible) and with a smile each time they enter and depart the facility and delivers world-class customer service at all times.
- Answers all incoming phone calls with an upbeat attitude, ensuring that the calls are handled in a manner that addresses the needs of the caller.
- Provides service support, including scheduling appointments, selling products from the beverage cooler and other retail products, taking messages, and answering questions about the center.
- Displays proficiency in the operation of the facility's computer hardware and software systems.
- When not assisting members and at minimum once per shift, follows the facility cleaning checklist to ensure all areas are in excellent condition.
- Follows established procedures when equipment is found to be malfunctioning in an effort to return it to operational status within 24 hours, including posting appropriate status signage, notifying the MOD or maintenance personnel, and recording the problem in the equipment log binder.
- Remains knowledgeable and proficient in all facility rules, regulations, and policies and enforces when applicable.
- Maintains current information on all center programs, services, and activities, and promotes them regularly.
- Responds to all emergency situations according to facility policy and procedures.
- Attends all scheduled employee meetings.
- Assumes other duties and projects as assigned.
Certification/license:
- Current BLS Certification
Additional licensure/credential requirements: ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS:
- Basic computer skills, excellent communication and customer service skills required.
- Previous experience as a receptionist or similar position, including greeting customers, handling point-of-sale transactions, and answering phones highly preferred.
- Previous experience in a community, commercial or hospital-based fitness center preferred.
- Ability to work a flexible schedule as needed.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.