STAFF SERVICES MANAGER II (SUPERVISORY)
: Job Details :

Job Posting:Senior Sales Manager, Agent Relations and Sales Support

Covered California

JC-486137 -

JC-486137 - Senior Sales Manager, Agent Relations and Sales Support STAFF SERVICES MANAGER II (SUPERVISORY)

$7,643.00 - $9,496.00 per Month New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 8/18/2025

Job Description and Duties

Join the Covered California team!

At Covered California, we are dedicated to improving the health and well-being of all Californians by ensuring access to affordable, high-quality health care. Join an organization where your work truly makes a difference in transforming the health care experience for consumers.

Check out this job opportunity as a Senior Sales Manager, Agent Relations and Sales Support!

Are you a dynamic leader with a passion for driving impactful results in sales and outreach? Covered California is seeking aSenior Sales Managerto oversee our Agent Relations and Sales Support section, a pivotal role within the Outreach and Sales Division. This position offers the opportunity to lead statewide initiatives that empower Certified Insurance Agents and strengthen consumer access to affordable, quality health care coverage.

As the Senior Sales Manager, youll provide:

• strategic direction, foster relationships with agent stakeholders, and spearhead outreach and business development efforts to support enrollment and retention goals.
• work collaboratively with sales teams, community organizations, and stakeholders across California to ensure underserved communities have the tools and resources they need to access health insurance.
• exceptional leadership, communication, and analytical skills, with responsibilities spanning team management, sales strategy development, field operations, and business growth initiatives.

If you thrive in a fast-paced environment and are eager to make a difference in the lives of Californians, we invite you to apply and join our mission to expand access to health care coverage statewide!

At Covered California, we recognize our employees are our most valuable asset. We have a variety of career fields that help make a difference in the lives of Californians, and were looking for talented and enthusiastic individuals to join our team! Learn more about why you should join the Outreach and Sales Division .

This position may be headquartered in the following counties: Sacramento County, Alameda County, Fresno County, or Los Angeles County.

Business travel will be required, with reimbursement based on the employees designated headquarters office in accordance with regulations and bargaining unit contract provisions. Please note that travel expenses related to commuting to the employees headquarters office are not reimbursable, except for authorized transit subsidies.

NOTE: To be considered for this job opportunity, applicants must be reachable on an employment list, have transfer eligibility, or have reinstatement eligibility. If you are new to California State service and you do not have list eligibility, you must take the exam for this classification. To gain employment list eligibility, please click here to access the exam bulletin.

Possession of minimum qualifications will be verified prior to interview and/or appointment . If it is determined an applicant doesnot meet the minimum qualifications, the applicant's name may be removed from the eligibility list.

Covered California does not provide visa sponsorship and is not an E-Verify employer.

You will find additional information about the job in the Duty Statement .

Working Conditions

This position may be eligible for telework. In accordance with Government Code section 14200, only employees who reside in California are eligible for telework. The amount of telework is at the discretion of the Department and based on Covered Californias current telework policy.While Covered California supports telework, in-person attendance may be required based on operational needs.Employees are expected to be able to report to their worksite with minimal notification if an urgent need arises, as determined by the Department.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• STAFF SERVICES MANAGER II (SUPERVISORY)

Senior Sales Manager, Agent Relations and Sales Support

Classification:

$7,643.00 - $9,496.00

STAFF SERVICES MANAGER II (SUPERVISORY) $7,643.00 - $9,496.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

United States

Telework:

Hybrid

Job Type:

Permanent, Full Time

Work Shift:

08:00 - 05:00

Work Week:

M-F

Department Information

Covered California works to improve the health of all Californians by assuring their access to affordable, high quality healthcare. Our employees are the vital link that ensures that our vision, mission, and values are fully realized and are the driving force that allows us to continually provide exceptional service to those who need it most.

We offer an award-winning wellness program, inclusive and diverse atmosphere, employee recognition programs, on site fitness centers at our Sacramento and Service Center locations, and free parking at all of our locations!

Life can change in an instant so can your career!

Visit our website to learn more about why Covered California is an employer of choice.

Special Requirements

Statement of Qualifications (SOQ) Instructions: A SOQ is required to apply. The SOQ will be used as a pre-interview screening tool. Applicants who do not follow the SOQ instructions and/or do not answer the prompt as stated below may not be considered.

Artificial Intelligence (AI) tools can be useful in the development of written responses; however, it is important to use these tools responsibly and ethically. Where assistive tools may be used, responses within the SOQ should be your own original work. Applicants must write in their own words and avoid plagiarism. Failure to comply may be cause for disqualification.

Please provide a Statement of Qualifications (SOQ) for the hiring managers review. Applications received without an SOQ will not be considered.

• Typed in Arial, 12-point font
• No more than two pages in length
• Address all prompts below

SOQ Prompts: For each of the two desired qualifications listed below, describe how you have achieved or will achieve them. Include specific examples of when and where you gainedor plan to gainthe relevant competencies.

• Public Speaking and Communication Skills
• Describe your experience participating in speaking engagements such as tradeshows, sales workshops, sales seminars, or other events on behalf of a business or its stakeholders.
• Highlight your ability to convey complex information and insights in a simple, clear, and persuasive manner, while tailoring messages to suit diverse audiences.
• Sales Territory and Account Management Expertise
• Share your experience managing sales territories and accounts, incorporating geographic, demographic data, industry insights, account types, and sizes.
• Explain how you have designed, tracked, and worked toward specific measurable performance targets for yourself and your team.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date:

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 8/18/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Covered California Employment & Classification Services Attn: HRB-ECSU-AM 1601 Exposition Blvd Sacramento , CA 95815

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Covered California Employment & Classification Services HRB-ECSU-AM 1601 Exposition Blvd Sacramento , CA 95815 08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov.All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  Please attach your SOQ to your application. Applications received without a SOQ may not be considered. Resumes and cover letters will not be accepted in place of a SOQ. Please see above Special Requirements section for SOQ instructions.

• Supplemental Application -
  • Cover Letter is required and must be included.
• Other -
  • Transcripts -If you are using education to meet one of the minimum qualifications patterns, transcript verification will be required prior to appointment.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 8/18/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Covered California Employment & Classification Services Attn: HRB-ECSU-AM 1601 Exposition Blvd Sacramento , CA 95815

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Covered California Employment & Classification Services HRB-ECSU-AM 1601 Exposition Blvd Sacramento , CA 95815 08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov.All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  Please attach your SOQ to your application. Applications received without a SOQ may not be considered. Resumes and cover letters will not be accepted in place of a SOQ. Please see above Special Requirements section for SOQ instructions.

• Supplemental Application -
  • Cover Letter is required and must be included.
• Other -
  • Transcripts -If you are using education to meet one of the minimum qualifications patterns, transcript verification will be required prior to appointment.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• At least five years of proven experience in sales operations, agent relations, and/or community outreach, preferably in health care or insurance.
• Strong leadership and management skills with the ability to oversee teams and initiatives.
• Excellent communication and relationship-building skills to foster stakeholder engagement.
• Strategic thinking and data analysis skills to drive business development and improve outcomes.
• Knowledge of Californias healthcare system and Covered Californias mission.
• Experience managing administrative activities such as budgeting, staffing, and performance evaluations.
• Ability to travel statewide for training, meetings, conferences, and events.

The State of California offers a comprehensive benefits package that includes Health, Vision, Dental, Retirement, and an array of other options. For more information on the benefits offered by the State of California, please click below:

The Human Resources Contact is available to answer questions regarding the position or application process.

Human Resources Contact: Employment & Classification Services Unit (916) ###-#### ...@covered.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled.You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s)to the Department's EEO Office.

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled.You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s)to the Department's EEO Office.

EEO Contact: EEO Office (916) ###-#### ...@covered.ca.gov

California Relay Service: 1-800-###-#### (TTY), 1-800-###-#### (Voice)TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Pre-Employment Requirements

Background Check: All applicants shall be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice and Federal Bureau of Investigation to disclose criminal records.

Incompatible Activities: To maintain our integrity and focus on serving Californians, Covered California adheres to unique conflict of interest restrictions on the outside employment and activities of its board members and staff. If youre considering a role with us, its important to know at the time of your start:

• You must not be employed by or otherwise affiliated with health insurance carriers, other insurers, agents, brokers, health care professionals, health facilities, or health clinics, or trade associations of any of these entities. This also means that you must not hold an active license to sell health insurance in California.
• You must not hold an active license to sell health insurance in California.
• Health care professionals are welcome to join our team, provided you do not receive payment for professional services and do not hold ownership or financial interests in a health care practice.

Please email any questions or concerns you may have prior to accepting a final offer of employment to ...@covered.ca.gov .

Additional Application Instructions

Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

All information regarding your employment history must be included on the State Employment Application STD. 678. Applications that are submitted blank or with see resume in place of duties performed or applications received without the following information for each job entry may be considered incomplete and may not be accepted:

• To and from dates (month/day/year)
• Hours worked per week
• Private sector job titles
• Supervisor name and phone number
• State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles).

Transcripts:

If you are meeting minimum qualifications with education, you must include your unofficial transcript for verification. If selected, you will be required to provide official transcripts at the time of hire. Foreign transcripts must include official verification of U.S equivalency prior to appointment by an organization found here.

Personally Identifiable Information:

Please do not include your Social Security Number, date of birth, veteran status, personal photos, LEAP information, or any other personally identifying information on any documents in your application package.

If you have additional questions regarding this advertisement or are having issues applying through CalCareers, please contact the Employment & Classification Services Unit at 916-###-#### or ...@covered.ca.gov .

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off

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