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Job Description: JOB SUMMARY - This is a full-time supervisory position responsible for managing collections and enforcement operations for monies owed to the County of Lancaster by probation and parole offenders. Primary objectives include management and enforcement of Court ordered fines, costs, restitution, and fees for offenders under probation and/or parole supervision.
REPORTING RELATIONSHIPS - This position reports directly to the Deputy Director of Administrative Services.
- One Collections Manager, four Probation Officers Sr., and one Support Staff report to this position.
ESSENTIAL JOB FUNCTIONS - 50% Provide ongoing direction and guidance to staff. Establish schedules for Court coverage. Monitor and assure compliance with established unit and departmental standards. Provide unit coverage in absence/vacancy of staff. Provide guidance, sanctions, and supervisory review for complex cases. Take appropriate enforcement action, to include suspension of driver licenses for eligible offenses, on delinquent accounts and work with defendants to gain compliance and restore their privileges. Maintain appropriate case notes in the AP system to reflect actions taken in CPCMS. Routinely initiate suggestions to improve overall efficiency of unit operations. Participate in the development and implementation of unit policies and procedures. Approve staff leave requests, review/manage employee time cards, and perform timely evaluations of staff. Conduct monthly staff meetings. Conduct interviews for new employees and participate in the selection process thereof.
- 30% Caseload Management; enforce financial obligations of Court orders. Establish and enforce initial payment plans for Summary Appeals Cases. Delegate all fines and costs only orders to Probation Officers for follow up and enforcement. Make credits/adjustments to fines and costs assessments in CPCMS. Maintain appropriate case notes in the AP system to reflect actions taken in CPCMS.
- 5% Serve as a back-up to the Collection Manager by performing daily deposits and bank runs as needed. Assist with the completion of audits from external agencies. Process incoming mail in absence of Support Staff person.
- 5% Work in cooperation and coordination as a member of the Adult Probation and Parole Services Collective Leadership Team. Serve as secondary Hearing Officer for Gagnon I hearings as needed.
- 5% Provide guidance to the Court regarding fines and costs issues. Work closely with court and Court-related departments regarding issues directly affecting the unit to include billing, prosecuting bad checks, and correcting errors from court paperwork.
- 5% Regularly attend mandatory and additional training in the areas of safety, self defense, related human service areas, and for full/up-to-date proficiency in the use of computers, as required by job duties. Engage in offender detentions as needed.
OTHER SPECIFIC TASKS OR DUTIES - Participate in a contributory/advisory role with inter-county, community, and state-level organizations/committees.
- As requested, assist APPS administration with departmental development functions.
- Perform related work as required.
MINIMUM QUALIFICATIONS - Candidate must possess a Bachelor's Degree with course work in criminal justice, business and/or accounting and two years of experience in a related field such as collections enforcement, banking and/or accounting. Any such combination of minimum required education and experience, which has provided the knowledge, skills and abilities cited above, is acceptable.
KNOWLEDGE, SKILLS AND ABILITIES - Knowledge of basic accounting and banking practices.
- Knowledge of collection practices and procedures.
- Knowledge and proficiency in the use of CPCMS and other computer applications.
- Knowledge of the principles and policies for the criminal justice system, including statutes, rules and regulations.
- Experience in working with full scope of criminal offenders and their personalities.
- Ability to communicate effectively (both orally and in writing) with clients, their associates, members of the Judiciary, Probation/Parole, the Clerk of Courts, co-workers, representatives of other agencies, and the public.
- Ability to work well with numbers and possesses good mathematical skills.
- Ability to maintain accurate and complete records for use by others.
- Ability to plan, organize, and manage time with efficiency and effectiveness.
- Ability to supervise both professional and clerical staff members.
- Ability to use good judgment, problem solve, and provide sound guidance.
REQUIRED LICENSES/CERTIFICATIONS/CLEARANCES - The candidate must pass a criminal background check, a pre-employment drug screen and a driver history check.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This position has been identified as having the potential for exposure to Hepatitis B. Access to training and a voluntary vaccination against Hepatitis B is provided.
- Ability to sit, sometimes for long periods of time.
- Ability to escort offenders from waiting area to office.
- Ability to operate a computer or laptop.
- Ability to lift and move files weighing up to 10 pounds.
- Ability to effect an arrest of an offender.
- Ability to defend oneself from personal attack.
- Ability to provide own transportation to and from meetings and other job-related appointments in a timely manner and ability to access those locations with reasonable accommodations.
The County of Lancaster offers comprehensive benefits to our employees. Read more about our benefits here. Lancaster County Government provides Equal Employment Opportunity for all persons regardless of race, religion, age, sex, national origin, genetic information or disability. The County also observes all applicable laws regarding Veterans status. The County reflects this action in all areas of employment and compensation practices and policies. Employment with the County is based upon the ability to perform the job as well as dependability and reliability once an individual is hired.