Case Management Lead
: Job Details :

Willdan Lighting & Electric, a subsidiary of Willdan Group Inc., is seeking a Case Management Lead. The Case Management Lead directs the team that supports building decision-makers through complex energy retrofit projects from intake through completion. This role ensures high-touch, equitable service delivery across NYC's diverse building stock while improving program efficiency, accountability, and impact. Essential Duties and Responsibilities. Supervise case managers and implement workflows that guide buildings through audits, financing, and construction. Develop playbooks, escalation protocols, and KPIs to ensure consistent, responsive service. Track project status, barriers, and outcomes using CRM and reporting systems. Monitor equity outcomes and ensure targeted support for lagging building segments. Collaborate across service provider, workforce, and technical teams to connect clients with appropriate resources. Serve as a senior point of contact for escalated customer needs. Tra...Management, Lead, Project Management, Business Services, Energy