Patient Representative
: Job Details :

Serves as the first point of contact and liaison for patients or referring providers by triaging calls and resolving questions directly whenever possible. Possesses a level of independence requiring knowledge of multiple disease specific programs. Provides administrative support and coordination for all aspects of patient care for patients, primarily focused on supporting incoming telephone calls. Triages issues and answers general questions, with the goal of resolving requests in real time. If unable to answer all patient questions, triage to or take detailed message for disease center team. Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills. Provides general institute, disease, or program-specific information to callers/patients within the scope of knowledge and authority. Performs other administrative duties and tasks as requested by Manager/ Supervisor. Able to quickly comprehend and implement new concepts or modificat...Patient, Representative, Healthcare