Job DescriptionJob DescriptionDescription:
Provide superior service and administrative support for department.
- Provide prompt and efficient assistance according to agency procedures and guidelines in the completion of administrative functions, when necessary.
- Work in conjunction with Customer Service Representative or Sr. Customer Service Representative and provide service to customers, processing endorsements, copying, scanning, ordering MVR's, physical damage inspections, etc.
- Request loss runs and issue binders, identification cards, certificates of insurance and requests for proof of insurance.
- Retrieve documents from carrier websites and file in Image Right.
- Process transactions carefully paying attention to detail on a timely basis to minimize the potential for any errors and omissions exposure.
- Assist in follow up of outstanding claims in accordance with agency guidelines.
- Maintain professional accreditation necessary to meet agency standards.
- Participate in continuing education programs when available.
- Build and maintain a favorable and professional work relationship with other staff members.
- Communicate with Supervisor/Manager any issues to ensure excellent customer service.
- Adhere to workflow procedures and follow guidelines to reduce the risk of E&O claims.
- Adhere to established employee manual policies and guidelines.
- Promptly report all E&O claims and potential E&O claims.
- Maintain confidentiality in all aspects of client, staff, and agency information.
- If not already licensed, pursue, and receive P & C license within first year of employment.
- Perform other duties and projects as assigned.
Requirements:
- College degree , high school diploma or equivalent required.
- Experience and knowledge of Microsoft Office programs.
- Experience with Vertafore a plus.
- High level of organizational ability with attention to detail.
- Works effectively and relates well with others including superiors, colleagues, and individuals inside and outside the company in a professional manner.
- Demonstrated ability to communicate effectively.
Salary Range is $37,500 - $42,500.
The salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.
All qualified applicants will receive consideration for employment without regard to , , , , , , , or protected veteran status.
MS24