IT Tech Support Spec 2
: Job Details :

Hilltop's mission is to create connection to build a community where everyone belongs. We value Relationship, Integrity, Courage, Inclusivity, Growth, and Fun. Who We Are: At Hilltop Community Resources, we are more than a multi-faceted non-profit organization that serves our community. We're a large and vibrant collection of creative and driven individuals that each play a unique and important part in what we do every day. Headquartered in beautiful Western Colorado, Hilltop is invested in the betterment of where we live, work and play. For 75 years, Hilltop has provided resources and support for a wide range of people of all ages, stages and walks of life. Our approach is rooted in our values that we weave into everything we do. We care about people and prioritize a healthy and happy workplace culture. The Part You'll Play: Working at Hilltop is a fantastic opportunity with lots of chances for growth, connection and team building. Hilltop values the employee experience and promotes a culture of purpose and belonging for every employee. We believe work can be fulfilling and fun. This role is no exception. An overview of this position entails...Under intermittent supervision, this journey-tech level position is responsible for completing or appropriately escalating IT Service Desk tickets in a timely and accurate manner. This position is also responsible for the installation, configuration, maintenance, and upkeep of all endpoint devices and peripherals, hardwarebased systems, voice systems, and basic network connectivity. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. On daily basis, responsible for handling service desk requests, troubleshooting the customers' technical problems, and training end users on use of hardware and basic software programs. Also performs routine and preventative maintenance tasks. 2. May respond to service desk requests for assigned facilities on an as needed basis. 3. The types of systems this position supports include but are not limited to: Endpoint Devices (computers, laptops, kiosks, etc.); Mobile devices (smartphones, tablets, ipods, etc.); Perpherals; Audio/visual equipment and systems; Emergency response system; Voice systems; Physical access systems (door lock and security cameras); Basic network connectivity (communication lines, routers/switches, patch panels, wifi & access points, resident/guest wifi access, cabling, etc.) 4. Essential duties include but are not limited to: installation/configuration of hardware and software; monitoring & resolution of operational issues; optimization & improvement of system functionality; antivirus/spyware detection, security & threat protection; system upgrades, updates & modifications; troubleshooting & problem resolution; documentation of system configuration, operating procedures, service records, etc. 5. Provides technical guidance, training, and recommendations in areas of specialty/expertise. This position does not supervise others 6. May write and maintain custom scripts/programs to increase productivity, system efficiency and integration. 7. Works small to medium technical support services projects and/or participates as member of larger projects. More Specifically, In This Role We Request: This position requires some specific skills that we hope you can bring. EDUCATION & EXPERIENCE Associate Degree in Information Technology or related field and two years of experience; or equivalent combination of education and experience. CERTIFICATES, LICENSES & REGISTRATIONS

• Valid Colorado Driver's License

Now Tell Us About You: Here's your chance to shine! Hilltop recognizes the unique experiences, and skill sets every individual brings to the table. We know the journey is different for everyone. Please apply to share your background, education, previous experience or special qualities you can bring to this role. This position will stop accepting applications on 08/14/2025. Before you join the Hilltopper Community: Connections come with care! Before you join our team, you will be required to go through some background checks and health clearances to ensure the safety and wellbeing of everyone in our community. CLEARANCES & HEALTH REQUIREMENTS The following background checks are conducted by Hilltop Community Resources:

• Hilltop Criminal Background Check
• Sex Offender Registry
• Driving Record
• Colorado Adult Protective Services Background Check (CAPS)
• Department of Health and Human Services Office of Inspector General (OIG) Exclusion List
• Non-Facility Fingerprint Card
• Tuberculosis (Tb) Skin Test
• Influenza Vaccination
• Any other vaccination required by licensing
• Post Offer Employment Testing - Medium (w/out transfer)

Perks and Benefits to Sweeten the Pot:

• Competitive Pay and Benefits
• The starting wage range for this role is $27.00 to $28.35 per hour.
• Check out our full benefits package here:
• Part-time and full-time schedules that can fit your needs.
• The schedule for this specific position is full-time schedule of Monday-Friday 8:00am-5:00pm and the possibility of nights/weekends.
• Professional and personal development opportunities for all employees
• A supportive and inclusive work environment
• Meaningful work that makes a positive impact in the community and lives of others

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.