Desktop Engineer I
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Join to apply for the Desktop Engineer I role at Chicago Housing Authority Join to apply for the Desktop Engineer I role at Chicago Housing Authority Job Description The Desktop Engineer I (DE1) provides end user guidance and first level problem determination support. The DE1 will act as the primary contact with the end users for preventive and remedial care of computer and printer related Issues. The DE1 must have working knowledge of all Apple/MAC devices, Microsoft desktops/laptops/VDI's, and new set-ups. View More Jobs Desktop Engineer I Chicago, IL, United States (Hybrid) Trending Job Description The Desktop Engineer I (DE1) provides end user guidance and first level problem determination support. The DE1 will act as the primary contact with the end users for preventive and remedial care of computer and printer related Issues. The DE1 must have working knowledge of all Apple/MAC devices, Microsoft desktops/laptops/VDI's, and new set-ups. Duties And Responsibilities Act as the initial point of contact providing technical support to Remote/Field users for all computer and system related concerns from clients or other employees. Diagnose and troubleshoot technical issues through diagnostic techniques; account setup and network configuration with printers/devices. Effectively communicates complex information to customer, while walking them through the problem-solving process Properly escalate unresolved issues to appropriate internal teams (e.g., Network Team) Maintain asset tracking system while tracking customer's Service Requests and Support Cases through the ticketing system Track computer system issues through to resolution, within agreed time limits. Setup and configure new or existing user accounts in Active Directory and Office 365 and manage password resets. Manage and support all company-owned wireless assets including cellphones, smartphones, tablets, mobile wireless data devices as well as aid with Video Conferencing Disassemble, move, and reassemble computer equipment and peripherals for relocation requests by Central Office and Field/Remote Site users. Conducts job responsibilities in accordance with IT policies and procedures and applicable professional standards. Performs all other duties and projects as assigned. Qualifications An Associate Degree in Computer Science or Information technology; or equivalent of 2 years' experience in an IT support department, providing computer related support. Must have knowledge of enterprise hardware and software used within an organization, with the ability to operate computer and peripheral equipment. Knowledgeable in Office365 productivity tools, and proficient in troubleshooting and repair of personal computers and peripherals. Understanding of TCP/IP and networking concepts and network connectivity. A+ certification is a nice to have. Must have a valid driver's license. Salary Range: $55,000 - $65,000 Grade: 61U FLSA: Non-Exempt Union: Yes Job Info Job Identification 1118 Posting Date 06/26/2025, 06:54 PM Apply Before 07/28/2025, 10:00 PM Job Schedule Full time Locations 60 E. Van Buren Street, Chicago, IL, 60605, US (Hybrid) Pay Ranges 55,000 - 65,000 Similar Jobs Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries Government Administration Referrals increase your chances of interviewing at Chicago Housing Authority by 2x Sign in to set job alerts for Desktop Engineer roles. Chicago, IL $50,000.00-$55,000.00 10 months ago Chicago, IL $55,000.00-$65,000.00 10 months ago Chicago, IL $80,000.00-$110,000.00 2 weeks ago Desktop Support Engineer - World-Leading Hedge Fund - $130,000 - Chicago Chicago, IL $60,000.00-$90,000.00 2 days ago Chicago, IL $85,000.00-$110,000.00 1 week ago Chicago, IL $105,000.00-$115,000.00 5 days ago Northfield, IL $70,000.00-$85,000.00 1 week ago Chicago, IL $5,000.00-$6,000.00 4 months ago Chicago, IL $70,000.00-$90,000.00 3 weeks ago Chicago, IL $97,461.00-$129,056.00 1 week ago Park Ridge, IL $60,000.00-$65,000.00 3 weeks ago Deerfield, IL $98,600.00-$157,500.00 2 months ago Technical Support Engineer (Integrations) We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr