Job Location : Boston,MA, USA
Get AI-powered advice on this job and more exclusive features. This range is provided by The Phoenix Group. Your actual pay will be based on your skills and experience - talk with your recruiter to learn more. Base pay range $70,000.00/yr - $100,000.00/yr Direct message the job poster from The Phoenix Group | Recruiting | Candidate Experience | Relationship Building Key Responsibilities Deliver prompt, knowledgeable onsite and remote technical support for local staff. Maintain the integrity and performance of desktop and user-facing technologies. Meet service targets and resolution timelines as defined by internal support metrics. Track and manage office IT equipment inventory as assigned by the technology team. Assist with office tech setup for relocations, expansions, and technology refreshes. Offer feedback and suggestions to enhance support processes and systems. Deploy and configure desktops, laptops, peripherals, and associated hardware. Participate in departmental travel, approximately 30%, to support regional locations. What You'll Bring 3+ years of experience in an end-user IT support or helpdesk environment. Proficiency in business productivity software (e.g., Microsoft 365 suite, cloud-based document systems). Strong grasp of core networking concepts and desktop hardware/software troubleshooting. Experience supporting enterprise-grade printers, multifunction devices, and related peripherals. Familiarity with iOS devices and mobile device management (MDM) tools. Ability to provide guidance and informal training to users on hardware and applications. Bachelor's degree in IT, computer science, or a related discipline is preferred. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Other Industries Law Practice Referrals increase your chances of interviewing at The Phoenix Group by 2x Sign in to set job alerts for Information Technology Support Specialist roles. Boston, MA $50,000.00-$60,000.00 2 weeks ago On-Call IT Technician - PC, Mac & Desktop Support Boston-Cambridge-Newton, MA-NH Bedford, MA $70,000.00-$90,000.00 2 weeks ago Bedford, MA $55,000.00-$62,000.00 4 weeks ago Service Desk Specialist / IT Support Specialist Waltham, MA $50,000.00-$68,000.00 1 week ago Pharmaceutical Lab IT Support Specialist On-Call IT Technician - PC, Mac & Desktop Support Boston-Cambridge-Newton, MA-NH Boston, MA $100,000.00-$205,000.00 2 weeks ago Temporary Staff ~ IT Support Technician ~ Boston, MA We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr