Job Location : all cities,IL, USA
US Customer Experience Manager page is loadedUS Customer Experience ManagerApply locations Rosemont, IL time type Full time posted on Posted 2 Days Ago job requisition id JR-024447Join us as we empower the world to work out, creating healthier lives together.
Life Fitness / Hammer Strength is looking for a strategic and dynamicUS Customer Experience Managerto help elevate our customer engagement model, drive key account success, and champion industry insights across product, sales, and marketing. In this highly collaborative and visible role, you will serve as a connector between key customers, internal stakeholders, and market trends, playing a critical role in helping us raise the bar and inspire healthier lives through every interaction.
This is a hybrid role, based out of our Global Support Center in Rosemont, IL with travel to customer locations as needed. Typical in-office collaboration days are Tuesdays through Thursdays. #LI-Hybrid
As Life Fitness / Hammer Strength's US Customer Experience Manager, you will:
Partner with top key accounts to lead concept design, gym layout strategy, and product selection across cardio, strength, and digital categories
Deliver compelling, insight-driven customer presentations on product trends, industry forecasts, and fitness innovation
Train and support sales teams on key account development, market insights, persona-based selling, and new product launches
Lead thought leadership initiatives through event planning, speaking engagements, trade show participation, and blog content
Collaborate cross-functionally with Sales, Marketing, Product Development, and Revenue Operations to ensure consistent and impactful customer engagement
Provide feedback to Product teams based on market visits, account feedback, and field activity to inform roadmap and MIPs (margin improvement programs)
Support market development through training, workshops, and event engagement
Act as a brand ambassador for Life Fitness / Hammer Strength across strategic moments and product launches
Provide customer and market insight reporting for internal executive audiences to support business and innovation strategy
What Life Fitness / Hammer Strength is looking for in our US Customer Experience Manager:
10+ years of experience in marketing, sales enablement, customer experience, or a strategic commercial support role
7+ years of experience in the fitness, wellness, or athletics space
Demonstrated experience supporting or managing key customer accounts, preferably in fitness, sporting goods, wellness, or B2B environments
Strong presentation and facilitation skills, with comfort leading both internal and external sessions at a senior level
Proven ability to translate customer insights into strategy, messaging, and action across cross-functional teams
Experience developing and delivering training content for sales and/or distributor networks
Ability to manage competing priorities, work cross-functionally, and thrive in a fast-paced environment
Willingness to travel up to 25% for events, account visits, and industry engagements
A collaborative, resourceful, and energetic approach with a passion for customer experience and fitness innovation
At Life Fitness / Hammer Strength, we think customer first , play as one team , and raise the bar on fitness innovation —in the gym and in every corner of our facilities. We persevere and get it done , with a clear purpose to inspire each other to live healthier lives . If you're ready to bring out the best in people while powering the future of fitness manufacturing, we invite you to apply.
Want to take the next step in your career? Life Fitness / Hammer Strength takes pride in our talented employees and believes in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits, and unleash your potential. If you feel the position is right for you, we invite you to apply. We'll work with you closely to support you throughout the hiring process. If your CV/ resume shows that your skills and experience have synergy with the job description, then we'll hop on a call to get to know you and your experience and discuss the position in more detail. If it's not the right opportunity this time, we'll always let you know.
At Life Fitness / Hammer Strength, we believe in taking care of our team with a comprehensive total rewards package that includes competitive pay and a range of valuable benefits. The salary range for this position, intended for U.S. applicants, is $106,400 - $149,600 annually.The actual salary will vary based on applicant's education, experience, skills, and abilities. The salary range reflected is based on a primary work location of Rosemont, IL and the actual salary may vary for applicants in a different geographic location.This position is eligible to participate in Life Fitness / Hammer Strength's annual Manager Incentive Plan to receive an annual discretionary bonus in addition to base salary. The amount of bonus varies based on company and individual performance goals and is subject to the terms and conditions of the applicable incentive plan.Life Fitness / Hammer Strength offers a comprehensive package of benefits for full-time team members, including, but not limited to: a 401(k) savings plan with 4% employer match; medical, dental and vision insurance, parental, medical and military leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, paid vacation days beginning at 13 days annually, paid sick leave as provided under state and local paid sick leave laws, company paid short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance, hospital indemnity; identity protection, legal services, adoption assistance, tuition assistance, commuter benefits, employee discounts, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
Life Fitness / Hammer Strength is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Life Fitness / Hammer Strength complies with all applicable federal, state, and local laws regardingemployment , recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.
There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that Life Fitness/Hammer Strength will never ask for your financial information at any part of the interview process, including the post-offer stage, and will only correspond through “@lifefitness.com” or @indoorcycling.com domain email addresses or “ ...@myworkday.com ” for U.S. opportunities.
Life Fitness/Hammer Strength does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.
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