Delivery Lead
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DescriptionAs an organization, TEKsystems Global Services (TGS) provides a continuum of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada and India. Our model provides the ability to engage customers beyond staffing when asked for more ownership, capabilities, or methodology while enhancing client/consultant support. We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay ahead of what's next. As a full stack technology and talent services provider, we partner with our customers across the globe to own change. Join us. At TEKsystems Global Services, we live in the tech world. We're out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged, high energy partnership is how we approach everything - our commitments and our people. Our people are at the center, fueling our high-performance and our inclusive culture. We're doers, looking for doers who do the right thing. Roll-up your sleeves thought-leaders focused on creating possible. Team champions who declare success only when everyone achieves their ambitions. Sound like the career experience you've been searching for? We're looking for a Delivery Lead to join our team. A practitioner who accelerates outcomes, affects positive change, and moves business forward. Let's partner. Together, we can accomplish amazing things. Here's what the opportunity supported through our TGS Talent Acquisition Team requires: General Description: The Delivery Lead role is a critical role within the TEKsystems Global Services (TGS) delivery organization and is responsible for contributing to one or more projects/engagements at a time. A successful Delivery Lead possesses skillsets for managing people, processes, and issue resolution. The delivery function varies in responsibility from account to account, but a successful Delivery Lead is responsible for common activities such as on/off boarding of consultants, reporting and metrics to support consultant activities and issue resolution. The Delivery Lead provides ownership of customer expectations, and delivery assurance of associated services, deliverables, and all-round outcomes for our customers. The Delivery Lead is responsible for quantifying the business benefits from the project outcome throughout the engagement while having the ability to manage large scale project autonomously, or by leading and managing a delivery team as the focal point of contact (POC) for the customer and consultant team. The responsibilities listed below are not exhaustive, as each account will state their unique requirements in the Statement of Work (SoW) or as defined with the Account Team at the start of the project. This role will align in working in tandem with Delivery Leads to help support specific tasks and responsibilities assigned in delivering support of our services defined by our contract terms to our clients. Below are the responsibilities of a Delivery Lead. Key Accountabilities: Solution Delivery: Ensure understanding of project vision/SoW deliverables, and any technical requirements as defined by customer and TGS solutioning team members. Understand SoWs/WOs/MSAs and importance of meeting deliverables/expectations of the customer and service Collaborate with the Account, Delivery and Program Management Teams to manage risk, project scope, and deliver according to the terms and conditions of our contracts Manage cost and revenue financial tracker for assigned engagement(s) Consolidate project status and budget information across projects and/or portfolio of projects Consolidate and provide project reporting regarding resources, risks, project performance, and financials or as requested by the Customer via weekly, monthly, and/or Quarterly Business Reviews (MBR/QBR) Help in identifying and coordinate project change control processes utilizing TGS internal processes and systems along with client specific processes and systems. Coordinating with HR partners in performing issue management and facilitate issue resolution with proper notification to all affected parties Understand escalation protocol between Consultants, Customers and Delivery Team Members Deep understanding of timekeeping tools and processes and ensure Consultants are entering their time correctly and on time and up holding SLA timeframes Own some responsibilities for delivering projects by managing key KPIs around on-time delivery, cost, quality, and performance of services and individual team members Ability to capture lessons learned and conduct retrospective reviews to develop and drive continuous service improvements on projects Ability to give guidance and train consultant resources on service SOPs as outlined in WO/SOWs Account Management: Establish and perform periodic Customer, project, and solution health checks baselined against the target metrics associated with the Value Streams defined at the onset of the engagement. Will have responsibilities that align to project and Customer requirements to maintain Customer relationship and ensure high level of Customer satisfaction Ensure the support and enhancement of on-going consultant relationships Participate in Account Strategy with internal stakeholders relative to project status, opportunities, and imminent risks Building and supporting established reporting cadences, status reports and budgetary documentation Drive growth by searching for new and improved ways of serving our Customers, collaborating with Solutions and Sales Teams Maintain a clear view of the Customer's current and future business needs above and beyond the engagement deliverables Have the ability to work autonomously in leading/directing delivery activities Develop and maintain project related documentation including processes, tools, and procedures in accordance with TGS PMO and COE Delivery Excellence Framework Understand and manage Customer requirements (deliverables) to ensure contract compliance and Customer satisfaction Maintain project artifacts on SharePoint (SMP) sites Ensure Global Delivery Portal (GDP) is updated on a weekly basis Ensure Human Resources policies and procedures are communicated to Consultant staff Support of other projects and/or Delivery team members as required Resource Management: Communicate and/or track Consultant requirement details as requested Responsible for on-boarding/off-boarding of project consultants Collaborating with Talent Delivery and Account Managers in recruiting, interviewing and selection of consultant team members based on service criteria in contract Have the ability to manage conflict scenarios effectively and resolve issue in a timely manner, as needed Effectively build formal and informal relationship networks with team, consultants and customers Strong in situational adaptability to be able to modify approach and demeanor of team members due to client shifting requirements in differing situations. Performance tracking and reporting as requested Basic Qualifications and Experience Bachelor's degree or equivalent of 3+ years in related field working experience required Understanding in traditional and/or agile project management methodologies preferred Experience managing and delivering Customer professional services agreements is a plus IT Experience preferred Delivery Team Member, Project/Business Analyst, or other IT experience a plus Previous people management experience and communications skills to interface with remote team members Intermediate to advanced proven experience with both Excel and PowerPoint preferred Financial management and reporting experience Stakeholder management Understanding of TEKsystems internal process, tools and systems highly preferred Additional Requirements per role Internal and external stakeholder management experience preferably with a consulting or managed services technology provider Experience working under a project framework or demonstrated understanding and proficiency in a Project Management, Delivery Management and/or Operational Management Methodology and managing through the entire life cycle of a project/engagement. General understanding of IT environments and able to demonstrate initiative in challenging project situations to provide continual improvement throughout the delivery of services Need to have the ability to be able to support work in multiple North American time zones, depending on where the customer and work is located. Other Requirements

DescriptionAs an organization, TEKsystems Global Services (TGS) provides a continuum of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada and India. Our model provides the ability to engage customers beyond staffing when asked for more ownership, capabilities, or methodology while enhancing client/consultant support. We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay ahead of what's next. As a full stack technology and talent services provider, we partner with our customers across the globe to own change. Join us. At TEKsystems Global Services, we live in the tech world. We're out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged, high energy partnership is how we approach everything - our commitments and our people. Our people are at the center, fueling our high-performance and our inclusive culture. We're doers, looking for doers who do the right thing. Roll-up your sleeves thought-leaders focused on creating possible. Team champions who declare success only when everyone achieves their ambitions. Sound like the career experience you've been searching for? We're looking for a Delivery Lead to join our team. A practitioner who accelerates outcomes, affects positive change, and moves business forward. Let's partner. Together, we can accomplish amazing things. Here's what the opportunity supported through our TGS Talent Acquisition Team requires: General Description: The Delivery Lead role is a critical role within the TEKsystems Global Services (TGS) delivery organization and is responsible for contributing to one or more projects/engagements at a time. A successful Delivery Lead possesses skillsets for managing people, processes, and issue resolution. The delivery function varies in responsibility from account to account, but a successful Delivery Lead is responsible for common activities such as on/off boarding of consultants, reporting and metrics to support consultant activities and issue resolution. The Delivery Lead provides ownership of customer expectations, and delivery assurance of associated services, deliverables, and all-round outcomes for our customers. The Delivery Lead is responsible for quantifying the business benefits from the project outcome throughout the engagement while having the ability to manage large scale project autonomously, or by leading and managing a delivery team as the focal point of contact (POC) for the customer and consultant team. The responsibilities listed below are not exhaustive, as each account will state their unique requirements in the Statement of Work (SoW) or as defined with the Account Team at the start of the project. This role will align in working in tandem with Delivery Leads to help support specific tasks and responsibilities assigned in delivering support of our services defined by our contract terms to our clients. Below are the responsibilities of a Delivery Lead. Key Accountabilities: Solution Delivery: Ensure understanding of project vision/SoW deliverables, and any technical requirements as defined by customer and TGS solutioning team members. Understand SoWs/WOs/MSAs and importance of meeting deliverables/expectations of the customer and service Collaborate with the Account, Delivery and Program Management Teams to manage risk, project scope, and deliver according to the terms and conditions of our contracts Manage cost and revenue financial tracker for assigned engagement(s) Consolidate project status and budget information across projects and/or portfolio of projects Consolidate and provide project reporting regarding resources, risks, project performance, and financials or as requested by the Customer via weekly, monthly, and/or Quarterly Business Reviews (MBR/QBR) Help in identifying and coordinate project change control processes utilizing TGS internal processes and systems along with client specific processes and systems. Coordinating with HR partners in performing issue management and facilitate issue resolution with proper notification to all affected parties Understand escalation protocol between Consultants, Customers and Delivery Team Members Deep understanding of timekeeping tools and processes and ensure Consultants are entering their time correctly and on time and up holding SLA timeframes Own some responsibilities for delivering projects by managing key KPIs around on-time delivery, cost, quality, and performance of services and individual team members Ability to capture lessons learned and conduct retrospective reviews to develop and drive continuous service improvements on projects Ability to give guidance and train consultant resources on service SOPs as outlined in WO/SOWs Account Management: Establish and perform periodic Customer, project, and solution health checks baselined against the target metrics associated with the Value Streams defined at the onset of the engagement. Will have responsibilities that align to project and Customer requirements to maintain Customer relationship and ensure high level of Customer satisfaction Ensure the support and enhancement of on-going consultant relationships Participate in Account Strategy with internal stakeholders relative to project status, opportunities, and imminent risks Building and supporting established reporting cadences, status reports and budgetary documentation Drive growth by searching for new and improved ways of serving our Customers, collaborating with Solutions and Sales Teams Maintain a clear view of the Customer's current and future business needs above and beyond the engagement deliverables Have the ability to work autonomously in leading/directing delivery activities Develop and maintain project related documentation including processes, tools, and procedures in accordance with TGS PMO and COE Delivery Excellence Framework Understand and manage Customer requirements (deliverables) to ensure contract compliance and Customer satisfaction Maintain project artifacts on SharePoint (SMP) sites Ensure Global Delivery Portal (GDP) is updated on a weekly basis Ensure Human Resources policies and procedures are communicated to Consultant staff Support of other projects and/or Delivery team members as required Resource Management: Communicate and/or track Consultant requirement details as requested Responsible for on-boarding/off-boarding of project consultants Collaborating with Talent Delivery and Account Managers in recruiting, interviewing and selection of consultant team members based on service criteria in contract Have the ability to manage conflict scenarios effectively and resolve issue in a timely manner, as needed Effectively build formal and informal relationship networks with team, consultants and customers Strong in situational adaptability to be able to modify approach and demeanor of team members due to client shifting requirements in differing situations. Performance tracking and reporting as requested Basic Qualifications and Experience Bachelor's degree or equivalent of 3+ years in related field working experience required Understanding in traditional and/or agile project management methodologies preferred Experience managing and delivering Customer professional services agreements is a plus IT Experience preferred Delivery Team Member, Project/Business Analyst, or other IT experience a plus Previous people management experience and communications skills to interface with remote team members Intermediate to advanced proven experience with both Excel and PowerPoint preferred Financial management and reporting experience Stakeholder management Understanding of TEKsystems internal process, tools and systems highly preferred Additional Requirements per role Internal and external stakeholder management experience preferably with a consulting or managed services technology provider Experience working under a project framework or demonstrated understanding and proficiency in a Project Management, Delivery Management and/or Operational Management Methodology and managing through the entire life cycle of a project/engagement. General understanding of IT environments and able to demonstrate initiative in challenging project situations to provide continual improvement throughout the delivery of services Need to have the ability to be able to support work in multiple North American time zones, depending on where the customer and work is located. Other RequirementsSkillsProject coordination, customer service skills, Agile methodologyTop Skills DetailsProject coordination,customer service skills,Agile methodologyAdditional Skills & QualificationsDirectly managed IT projects for an end client preferably an external client Managed or had exposure to dealing with high level demanding stakeholders Managed or had exposure to dealing with Procurement departments Full understanding of risk/issue management and the ability to execute such sessions Ability to undertake process/situation improvement work including GAP analysis where appropriate Some experience in a professional services environment including knowledge of both resource and outcome based solutions Experienced in managing resource-based engagements with large numbers of people Full understanding of IT development lifecycleExperience LevelEntry LevelPay And BenefitsThe pay range for this position is $60000.00 - $90000.00/yr.We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc.Our full-time, internal employment benefits include the following:Medical, Dental, and VisionCritical Illness, Accident, and Hospital401(k) Retirement Plan - Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life and AD&D for employee and dependents)Short and Long-Term DisabilityHealth Spending Account (HSA)Transportation BenefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully remote position.Application DeadlineThis position is anticipated to close on Aug 7, 2025.>About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems And TEKsystems Global ServicesWe're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionManagement and Manufacturing
• IndustriesSoftware Development

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