Network Technician - Consultant
: Job Details :

DAILY DUTIES / RESPONSIBILITIES:• WORKS UNDER LIMITED SUPERVISION IN THE ADMINISTRATION, PLANNING, INSTALLATION, CONFIGURATION, MAINTENANCE, AND SUPPORT OF COMPUTER HARDWARE, SOFTWARE, PRINTERS, AND NETWORK CONNECTIVITY.• UPDATES TICKETS IN THE TICKETING SYSTEM ON ALL IT-RELATED ISSUES AND ASSISTS HELPDESK PERSONNEL WITH LOWER TIER SUPPORT WHEN REQUESTED.• MONITORS CYBER THREATS, ATTACKS, AND VULNERABILITIES SUCH AS VIRUSES, RANSOMWARE, WORMS, TROJANS, KEYLOGGERS, ADWARE, BOTS, RATS, AND LOGIC BOMBS.• PARTICIPATES IN NETWORK TROUBLESHOOTING FOR CONNECTIONBASED ISSUES BETWEEN ENDPOINT DEVICES AND DISTRIBUTIONSWITCHES.• PROCESSES INVENTORY AND MAINTENANCE REQUESTS FORCOMPUTER SYSTEMS AND PRINTERS ON THE NETWORK.• CONDUCTS AND AIDS IN INVENTORY OF COMPUTER EQUIPMENTACROSS ALL AGENCY REGIONS OF SC.• ASSISTS IN PREPARING NEW SYSTEMS AND DEVICES FOR EMPLOYEES.• UPDATES ACTIVE DIRECTORY INFORMATION FOR USERS ANDCONDUCTS PASSWORD RESETS AND SYSTEM CONFIGURATIONUPDATES USING SCCM.Additional Required Deliverables Include:a. Documentation• Technical• User Documentationb. Knowledge Transfer• Technical Training• User Training• Official Knowledge Transfer Sessions1. Screen sharing2. Recordedc. Weekly Status Reports to Hiring Manager• Accomplished• PlannedREQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):• EXPERIENCED IN ENTERPRISE DESKTOP SUPPORT AND CUSTOMER SERVICE.• SKILLED IN DESKTOP ADMINISTRATION FOR WINDOWS 7 AND WINDOWS 10.• DEMONSTRATIVE ABILITIES TO TROUBLESHOOT DESKTOP, PRINTER, NETWORK AND MDM IPHONE ISSUES.• EXCELLENT CUSTOMER SERVICE AND COMMUNICATION SKILLS VIA PHONE, EMAIL, AND IN-PERSON, WORKING WITH A WIDE RANGE OF SITUATIONS AND PERSONALITIES• MUST BE ABLE TO EFFICIENTLY PERFORM REMOTE AND ONSITE TECHNICAL WORK. COULD BE SUPPORTING PEOPLE AT DIFFERENT SITES.• MUST BE ABLE TO UPDATE USER AND SYSTEM INFORMATION IN ACTIVE DIRECTORY AND SCCM.• IT NETWORK, VIRTUAL ENVIRONMENTS, DATABASE, AND STORAGE• WINDOWS 10 OR 11 ENTERPRISE• GPO (WINDOWS GROUP POLICY OBJECT) ADMINISTRATION• WINDOWS SECURITY - GROUP POLICY• VOIP• WINDOWS SERVER 2019• M365REQUIRED EDUCATION:Bachelor's Degree or MASTER'S DEGREE IN COMPUTER SCIENCE, OR INFORMATION SYSTEMS/TECHNOLOGY MANAGEMENT Or equivalent work experience#J-18808-Ljbffr