Desk Attendant
: Job Details :

We're currently hiring a Part Time Desk Attendant at Spinnaker Point Recreation Center to help create a welcoming and friendly environment for our guests. Schedule: Tuesdays and Thursdays, 4:00pm-8:00pm (additional evening shifts and coverage at other recreation sites may be available) Hours: 8-12 hours per week Pay rate: $14.00 per hour We encourage you to apply even if you don't satisfy every single bullet on this list. NATURE OF WORK The Part-Time Desk Attendant for the City of Portsmouth's Recreation Department provides support services forSpinnaker Point.Incumbentwill greet and interact with members and guests as they enter and exit the facility, accept payments for memberships anddaily fees along with entering and updating members using Spinnaker Points database.Explaining, promoting, andregistering members andguests for various programs, classes, and activities. Customer serviceincludes, but not limited to,answering phones, in-personinquiriesand providing tours of the facility. SUPERVISION Work is performed under the direction of the Recreation Director, Assistant RecreationDirector, Spinnaker Point Manager, or their designee. Incumbentplans and carries out daily work with a degree of independence andteamwork. Performance is subject to review according to the City's personnel plan through observation, reports and the results achieved. ESSENTIAL JOB FUNCTIONS The essential functions or duties listed below are intendedonly as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude themfrom the position if work is similar, related, or a logical assignment to, orextension of, the position. 1. Greet all members andcustomers with a positive attitude. 2. Ensure members signin upon arrival. 3. Utilize database tocollect fees formembership, classes, and rentals. 4. Provide a detailed facilitytour to potential members. 5. Maintain equipment andreport any safety issues/concernsto manager. 6. Test indoor pool andhot tub. 7. Maintain records andenforcing rules, regulations, and safety of facility. 8. Ability to work wellwith the public, listen to all concerns members may have or need. 9. Interact and engage with members to create and foster community relationships. 10. Responds appropriatelyto inquiries and/or complaints from the public in a timely and courteous manner by bringing them to the Spinnaker Point Manager. 11. Performs other duties as assigned by the Supervisor. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES An incumbent in this position consistently demonstrates a(n)... 1.Excellent communication and verbal skills. 2. Answering inquiries and providing information on memberships, classes, and rentals. Contacts occur in person, in writing, by email and on the telephone. 4. Knowledge of basic computer skills. 5. Ability to communicate effectively with the general public, City staff, and government officials at all levels. ENVIRONMENT, WORKING CONDITIONS, PHYSICAL AND MENTAL EFFORT Primary duties of this position involve: communicating accurately and effectively with members of the publicand staff on a variety of center related items. This includes responding to inquiries and complaints and providing information. Work is performed in an open office setting which can be somewhat noisy. Current position includes some limited physical requirements including transportinggym materials, reports, and office supplies weighing up to 25pounds and accessing file cabinets to organize paperwork. MINIMUM REQUIRED QUALIFICATIONS Candidate must have ahigh school diploma or equivalent. Customer service, basic computer skills, and/or an interest in recreation and/or fitness is desired. (The above descriptions are illustrative. They are intended as guides for personnel actions and are not complete itemizations of all facets of any job.) DISCLAIMER The essential functions and duties described hereinare normal for this position. They are intended as an illustration of thevarious types of work that may be performed. The omission of specific statementsof duties does not exclude them from the position if work is similarlyrelated or a logical assignment to or extension of the position. Otherduties may be required and assigned by the supervisor. The City of Portsmouthis an affirmative action and equal opportunity employer. All qualifiedapplicants will receive consideration for employment without regard torace, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. The City is committedto providing access to equal opportunity and reasonable accommodation forindividuals with disabilities in employment, its services programs, and activities. To request reasonable accommodation, contact our Human Resources Directorby phone 603-###-####. APPLICATION SPECIAL INSTRUCTIONS Finalist must complete pre-employment screening, drug testing, & background check.