Salary: $3,665.00 - $4,882.00 Monthly Location : Snohomish County - Other, WA Job Type: Full Time - Permanent Job Number: 2025-05564 Department: Dept. of Fish and Wildlife Opening Date: 08/07/2025 Closing Date: 8/14/2025 11:59 PM Pacific Description Classification- Customer Service Specialist 2 (CSS2) Job Status- Full-Time / Permanent WDFW Program- Director's Office - Region 4Duty Station- Mill Creek, Washington - Snohomish County Learn more about being a member of ! Snow goose - Photo Credit: Bill Hebner Join our Region 4 office in Mill Creek as a Customer Service Specialist 2, where you'll provide critical support to the public and help connect our diverse communities to the services and programs offered by WDFW. As a front-line representative, you'll play a key role in assisting customers with inquiries related to agency programs, rules, laws, and procedures. In this role, you'll serve as a liaison between community members and WDFW staff, ensuring accurate information is communicated and services such as license sales are processed efficiently. What to Expect- Among the varied range of responsibilities held within this role, the Customer Service Specialist 2 will, Provide Customer Service:
- Provide interpretation and guidance on agency policies, procedures, rules and regulations to hunters, fishers, recreational users, and regional staff, using appropriate examples and supporting information.
- Deliver accurate information about license options; resolve issues related to licenses purchased through external vendors; exchange tags, replace lost documents, and sell fishing and hunting licenses, as well as Discover passes, using the Washington Interactive License Database (WILD) system.
- Process cash and credit purchases, balance tills, deposit license funds, and resolve discrepancies.
- Order and maintain inventory of regulation pamphlets.
- Process applications and issue licenses, companion cards or designated harvester cards.
- Interpret the Disabled Hunter/Fisher program rules.
- Independently resolve customer issues by identifying concerns, determining necessary procedural steps, collaborating with program staff, and communicating outcomes to the customer.
- Respond to public inquiries submitted via email.
- Maintain and distribute educational materials on topics such as nuisance wildlife, backyard sanctuaries, nest boxes, wild animal feeding, animal identification, gold panning, fish stocking, fish identification, and more.
- Advise the public on methods to prevent or decrease damage to private gardens and non-commercial plots. Refer damage claims on commercial crops or livestock to Fish and Wildlife conflict specialists.
Perform Office Duties:
- Respond to requests for statistical information such as fish plants and harvest data.
- Copy documents, prepare forms and mailings, review documents, and assist in the operation of office equipment.
- Issue permits (e.g., fish plant, field trial) and maintain files and databases.
- Use computerized software.
- Utilize regional databases to update information.
WORKING CONDITIONS: Work Setting, including hazards: Duties are performed in an office setting. This position is responsible for both opening and closing the office. Schedule: Typically, Monday through Friday, 8:00 A.M. - 5:00 P.M. (40 hours per week). However, a varied schedule may be required, including working Saturday or Sunday and overtime. Travel Requirements: Occasional travel for meetings, training, and visits to District Offices and/or other field locations. Tools and Equipment: Computer, Microsoft Teams phone lines, and office equipment. Customer Interactions: Regularly interact with the public -including in high-stress or challenging situations-while maintaining professionalism and working independently with minimal supervision. QUALIFICATIONS: Required Qualifications: High School diploma or GED equivalent. AND Six (6) months of customer service experience, which includes providing assistance to clients/customers regarding inquiries, complaints, or problems. Preferred Qualifications:In addition to the required qualifications, our ideal applicant will possess some or all the following: Associate's, Bachelor's, or Master's degree, or vocational certification. Experience with:
- Using the Washington Interactive Licensing Division (WILD) System.
- Responding to inquiries related to WDFW Hunting and Fishing Regulations.
- Implementing WDFW Licensing Division Policies and Procedures.
- Utilizing WDFW Licensing Division fulfillment and distribution channels for Recreational Customer Service Center, Dealer, and Commercial Units.
- Internet Point of Sales and Point of Sales applications to complete customer sales.
- Utilizing and implementing Customer Service Center Processes and Procedures.
Working Knowledge of:
- Washington Interactive Licensing Database (WILD) Business Rules and Requirements.
Your application should include the following:
- A completed online application showcasing how your qualifications align with the job requirements.
- An up-to-date resume.
- A cover letter detailing your interest in the position, your relevant skills and experience, and why you are the ideal candidate.
- At least three professional references with current contact information.
Supplemental Information In addition to and other , there are other that WDFW employees may be eligible for. Click the Benefits tab at the top of this announcement to learn more. Important Note: All new employees must complete an Employment Eligibility Verification Form (I-9 Form) on their first day of work. If hired for this or any position at WDFW, you will be required to provide documentation proving you are eligible to work in the United States. For a list of acceptable documents, please use the following link: Veteran and Military Spouse Preference Notice: Per Veterans and qualifying spouses who meet the minimum qualifications of a position are eligible for preference during the initial application review stage. To receive this benefit, please do the following:
- Notify us of your veteran or military spouse status by email at
- Veterans only - Attach a copy of your DD214 (Member 4 copy), NGB 22 or USDVA signed verification of service letter.
- Please redact any PII (personally identifiable information) data such as social security numbers.
- Subject line must include recruitment number, position, and spouse/veteran (example: 2024-1234 - Biologist 1 - Veteran)
- Include your name as it appears on your application in careers.wa.gov.
Diversity, Equity, and Inclusion Employer As part of WDFW's efforts to advance respectful and inclusive work environments, the Agency expects inclusivity as part of our professional interactions and communications. Therefore, we want to ensure that all individuals feel welcome, are treated fairly and respectfully. All staff are empowered to fully contribute to serving their work unit, Agency, and the citizens of Washington. The Department of Fish and Wildlife is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans and people of all sexual orientations and gender identities are encouraged to apply. Request an accommodation: Persons needing accommodation in the application process or this announcement in an alternative format please contact Jayme Chase by phone 360-###-#### or email ...@dfw.wa.gov, or the Telecommunications Device for the Deaf (TDD) at 800-###-####. Technical Difficulties: If you are having technical difficulties creating, accessing, or completing your application, please call NEOGOV toll-free at (855) ###-#### or Other questions: If you have other questions regarding this position, please reach out to and reference job #2025-05564. Follow us on social media:LinkedIn | Facebook | Instagram AL More than Just a Paycheck! Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs. Read about our benefits: The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time. Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits. Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state. Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts. To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs. Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses. Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction. The Washington State Employee Assistance Program promotes the health and well-being of employees. Retirement and Deferred Compensation State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site. Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options. Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system. Public Service Loan Forgiveness If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program. Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year. Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information. Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday. Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave. Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave. Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. Vacation (Annual Leave) Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave. Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165. Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave. Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year. Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave. Additional Leave Leave Sharing Family and Medical Leave Act (FMLA) Leave Without Pay Please visit the State HR Website for more detailed information regarding benefits. Updated 07-21-2025 01 Are you currently an employee of the Washington Department of Fish and Wildlife? This includes permanent, non-permanent, intern, project, and career seasonal.
02 Please select the option below that best describes the highest level of education you have completed.
- High School Diploma/GED.
- Some College.
- Vocational Degree or Certificate.
- Associate's Degree.
- Bachelor's Degree.
- Master's Degree.
- Ph.D.
- None of the above.
03 What is your major area of study? If you possess multiple degrees, please list each degree and major. (If this does not apply to you, please put N/A.) This includes both vocational and college education. 04 Please select the option below that best describes your customer service experience providing assistance to clients/customers regarding inquiries, complaints, or problems.
- No experience.
- Less than 6 months of experience.
- 6 months or more of experience.
05 Please briefly describe your customer service experience providing assistance to clients/customers regarding inquiries, complaints, or problems. Include where the experience took place (e.g., in-person, call center, email), the types of issues you handled, and how you resolved them. ( See Resume is not a valid response, if you do not have this experience, put N/A). 06 Do you possess working knowledge of the Washington Interactive Licensing Database (WILD) Business Rules and Requirements?
07 Please select all areas in which you have experience. (Select ALL that apply.)
- Using the Washington Interactive Licensing Division (WILD) System.
- Responding to inquiries related to WDFW Hunting and Fishing Regulations.
- Implementing WDFW Licensing Division Policies and Procedures.
- Utilizing WDFW Licensing Division fulfillment and distribution channels for Recreational Customer Service Center, Dealer, and Commercial Units.
- Using Internet Point of Sales or Point of Sales applications to complete customer sales.
- Utilizing and implementing Customer Service Center Processes and Procedures.
- None of the above.
08 Please briefly describe your experience using Internet Point of Sales or Point of Sales applications to complete customer sales. Include the name of the system(s) used and the type of transactions completed. ( See Resume is not a valid response. If you do not have this experience, put N/A). 09 How did you hear about this job posting? (Select all that apply).
- American Fisheries Society (AFS)
- Careers.wa.gov
- Community Based Organization
- Community/Technical College
- Conservation Job Board
- El Informador
- Facebook
- Four W's Fishing Team, LLC - Willard Franklin III, LinkedIn
- Handshake
- Hiring Event/Workshop
- Indeed.com
- Job Board
- Job Fair
- LinkedIn
- MHCC - Mount Hood Community College
- Newspaper
- Other
- Other State Agency
- Other Website
- Professional Association
- Society of American Foresters (SAF)
- Texas A&M
- Twitter
- University Job Board
- UW College of the Environment
- WDFW Employee
- WDFW Recruiter
- WDFW Website
- Word of Mouth
- WorkSource
10 Tell us more - kindly share which website, organization, person, or other source led you to this job posting. Required Question