Customer Service Specialist - HVAC Schedule Coordinator
: Job Details :

Job DescriptionJob Description

Customer Service Specialist - HVAC Schedule Coordinator | $25.00 - $32.00 per hour

This role serves as the first point of contact for our valued customers and plays a key role in delivering exceptional customer service.

All Seasons Inc. Tacoma WA,

We are a family-owned and operated HVAC company proudly serving Tacoma and the surrounding area with expert heating, air conditioning, indoor quality solutions, and electrical services, offering industry-leading Carrier® products with the most advanced technology. Our team has 25 + years of experience in the design, installation and repair of residential and commercial heating and AC.

Benefits:

• Medical 75% employer paid
• IRA with 3% match
• 80 hours of PTO accrued
• 6 Paid holidays
• Company uniform/phone

Job Position: Customer Service Specialist - HVAC Schedule Coordinator

Compensation: $25.00 - $32.00 per hour, depending on experience + Spiffs

Work Hours: 8:00am to 5:00pm, Monday through Friday, with occasional overtime

What you will be doing:

• Working in an office and warehouse setting
• Answering Incoming calls
• Scheduling annual maintenance calls
• Scheduling sales appointments
• Dispatching technicians
• Date entry for parts ordering and updating customer database information
• Inventory control & putting away parts shipments
• Receiving materials and checking serial numbers
• Supporting field techs by occasionally delivering parts
• Must be able to climb on ladder
• Casual work environment, jeans, and closed-toe shoes

Qualifications:

• 3 + years related experience in an office setting of customer service, dispatching, schedule coordinating, or combination of experience and education
• Stellar customer service skills
• Data entry, filing, and other general office duties
• Experience with MS Outlook, MS Office Suite, specifically Word, and Excel
• CRM Data base experience
• Strong organizational skills and high attention to detail
• High school Diploma or equivalent
• Valid driver's license and insurable driving record

Learn more about it: www.wantheat.com