Membership Service Associate (Front Desk Staff) - Randolph County YMCA
: Job Details :

Partner with the branch management team to implement membership policies (SOPs) and all systems that support branch membership, program and marketing objectives. Enter membership and program registration data into HRIS operating system Greet and engage with members and ensure all guests and program participants have been verified in Raptor before entering branch. Process all HRIS operating system transactions with accuracy and perform daily close out and drawer count Participate and recruit participants for member challenges also known as member visit drivers. Suggest procedures or standards to improve efficiency and productivity at the Welcome Center. Ensures established processes for touring and following up with membership inquiries are followed. Assist with the attainment of membership department strategic plan goals. Provide feedback and offer solutions regarding gaps in service and/or member concerns. Work continually towards self-development to stay current on customer service, ...Membership, Front Desk, Associate, Staff, County, Service, Retail