Patient Support Travel, Logistics, & Reimbursement
: Job Details :

#x 9; Conduct day-to-day call center activities, including welcoming patients to the program, organizing travel and logistics, and handling reimbursement requests. Serve as the primary liaison for assigned patients and caregivers, ensuring they receive comprehensive support throughout their treatment journey. Manage relationships with treatment centers within your geographical territory to improve engagement and program performance. Respond to inquiries from patients, caregivers, and treatment centers regarding our patient support services, using established call guides. Execute administrative tasks related to travel and logistics requests, often on short notice, while providing compassionate support. Collaborate with external vendors to verify patient travel expenses in accordance with standard operating procedures (SOPs). Input and maintain accurate data in the patient management tool (Salesforce) to ensure compliance with program requirements. Adhere to all SOPs to guarantee program...Support, Travel, Patient, Logistics, Caregiver, Skills, Technology, Staffing