Patient Services Representative
: Job Details :

Provide a warm greeting for all patients. Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference. Collect copayments and any other applicable patient payments at the point of service. Confirm and/or update patient registration information at checkout. Schedule follow-up appointments within the practice at checkout. Schedule or connect the patient to resources to schedule for ancillary services at checkout. Help patients navigate the healthcare system by providing clear and understandable instructions. Provide follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. Register patients in Biometrics (fingerprint recognition) program and explain benefits. Promote My. UPMC patient portal and assist p...Patient Services, Representative, Patient, Healthcare