Technology Concierge
: Job Details :

The Technology Concierge is responsible for the daily on-site community support of technology needs to enhance the resident experience. This role will provide administrative assistance, technical support and training primarily for residents on-site for their computing and technology needs. Supports the Community Management Team to meet the community's service standards for residents. This associate will also troubleshoot problem areas (via in-person, remote tools, telephone, or chat) for residents in a timely and accurate fashion and provide end-user assistance where and when required. Availability: Full-Time Pay: $23/hr What will I do every day? - Serve as first point of IT contact for residents. - Monitor residents' technology needs and requests and respond in a timely manner. - Manage the process for the intake of technology requests from residents, as well as tracking/ completion of requests and reporting to measure effectiveness and timeliness of response. - Coordinate programs re...Technology, Concierge, Technical Support, IT, Support Analyst, Desktop Support