PBX Operator
: Job Details :

Greets individuals over the PBX in a professional, caring and courteous manner. Responds to guest inquiries and complaints and escalates concerns to appropriate leadership. Dispatches guest requests and concerns to appropriate department utilizing HOTSOS - Assists potential guests by providing detailed information regarding room types, amenities, pricing, booking reservations and upselling. Provides receptionist service over the PBX, and direct calls to the appropriate department in a professional manner. Contacts appropriate personnel or services during emergency situations. Adheres to all resort and department policies, procedures and goals. General office functions as assigned to support the department efficiency. Basic Qualifications & Skills. High School Diploma or equivalent (may have current enrollment)Must be flexible regarding schedule, based on business demands. Previous experience demonstrating strong customer service. Successful completions of a criminal background check an...PBX Operator, Operator, Manufacturing, Hotel, Skills