Corporate Customer Contact Center Specialist
: Job Details :

Responds to and resolves incoming customer calls regarding Retail and Business Online Banking products, as well as Retail customer service, including balance and transaction inquiries, Online and bill payment enrollments, bill payment and account transfer assistance, bank-to-bank transfers, e. Statement and document delivery assistance, alerts, mobile banking and general bank or account-related information. Essential Duties & Responsibilities - Respond to customer telephone inquiries for information regarding online banking, including balance and transaction inquiries, online bill payment enrollments, bill payment and transfer assistance, bank-to-bank transfers, e. Statement and document delivery assistance, alerts, mobile banking, and general account information. - Answer questions relating to deposit account products and related services. - Identify compatibility of customer operating systems and internet browsers with requirements adequate for online banking product to support custo...Specialist, Corporate, Customer Service, Banking, Customer, Payment