Care Advocate - Call Center (Tuesday - Saturday) - Naperville, IL
: Job Details :

Engaging with callers and responding to messages about Gateway treatment services, admission eligibility and the advantages of recovery. In addition, the Care Advocate does: Assist callers seeking help for substance use and mental health issues Gather and exchange information based on the callers needs. Communicate information about Gateway treatment services, locations and levels of care using consultative and solution based selling techniques Answer incoming calls and make outbound calls to individuals needing help, family members, hospitals, and other healthcare professionals. Document customer information in our CRM Follow-up with customers to confirm appointments, provide additional information and address questions Facilitates admission process by confirming information, connecting customer to appropriate treatment center and relaying information to coordinate care. Job Requirements: High school diploma or general education equivalency Healthcare or Behavioral Health experience ...Advocate, Call Center, Healthcare, Mental Health, Behavioral Health, Information