Job DetailsJob Location Rockwall - Rockwall, TX Job Category Information Technology Description Founded by the Channell family in 1922, Channell is a global designer, manufacturer, and seller of outside plant infrastructure equipment. The markets served by Channell are Telecommunications, Municipalities, Internet Service Providers, Wireless, Water, Power, and CATV, among others. Major product lines include a complete line of thermoplastic and metal fabricated enclosures, fiber optic cable connection management systems, and high-performance below-grade vaults. JOB SUMMARY: The IT Support Specialist Provides first-level support for local and international office staff and sales force and second-level support for the manufacturing environment. Participate or lead in IT assigned projects, monitor computers for proper software updates, and contribute to documented procedures. ESSENTIAL FUNCTIONS:
- Support for incoming requests for computers, mobile devices, copiers/printers, iPad, networks, and other software support issues
- Apply software patches and operating system updates to computers as well as relevant systems
- Provides maintenance and repair of computers, monitors, printers, label printers, handheld scanners, mobile phones, card readers, and badge machines
- Troubleshoot data connectivity issues related to CAT 6 cabling infrastructure
- Perform account password resets, and Active Directory unlocks
- Prepare and maintain documentation of support processes
- Maintains Ticketing via Support Portal
- Collaborate with vendors to resolve technical problems with desktop, Mfg. Equipment, and software
- Support for International offices
- Antivirus monitoring and prevention
- Assist in implementation of Best Security Practices
KNOWLEDGE OF:
- Good understanding of Desktop Support, CompTIA A+ (Security+, Network+ also beneficial)
- Good understanding of Windows10 &11 OS administration
- Good understanding of LAN and WAN networking
- Good understanding of quality, safety, and security practices
ABILITY TO/TRAINING REQUIREMENTS:
- Initiative-taker with good management skills
- Must understand and follow all departmental safety rules, Understand Safety Data Sheets (SDS)including PPE and uniform compliance
- Effectively communicate with end users, vendors, business partners, and co-workers
- Good problem-solving, diagnostic, and troubleshooting skills
- Ability to work independently and within a team
- Ability to work with cross-functional teams
- Ability to provide written instructions to users and maintain documents as required
QualificationsQUALIFICATIONS:
- 4 years or more of desktop support experience, CompTIA A+ (Security+, Network+ also beneficial)
- College degree or technical degree (Associate or equivalent) desired but not required
- Experience working with computer hardware and components
- Excellent written and verbal communication skills
- Capacity to work overtime as needed
PHYSICAL DEMANDS AND WORKING CONDITIONS: The physical and working conditions requirements below are examples of the orders to carry out the essential job functions. Physical Demands: Sitting, standing, and walking (up to continuously); frequent use of computer and telephone requiring repetitive finger, hand, and arm movement; occasionally carrying office supplies and other miscellaneous items up to 30 / 50 pounds; continuous use of seeing, hearing, and verbal communication. Working Conditions: Work indoors and outdoors; exposure to temperatures commensurate with outdoor seasonal temperatures.