IT Systems Support Manager Reports To: Director, Information and Technology VP, Information and Technology Location: New York City Club Quarters Hotels is seeking a highly motivated and proactive IT Systems Support Manager to join our IT team. This critical role requires an individual with demonstrated technical proficiency and a results-orientated, hands-on approach to manage and resolve IT challenges. The successful candidate will possess exceptional interpersonal skills to effectively support diverse systems and users across our hotel portfolio within the US and UK, and the corporate office. You will provide crucial support to our teams and guests leveraging your knowledge and expertise in our technology infrastructure. You will handle a variety of technical challenges, from daily troubleshooting to strategic systems upgrades while supporting our culture of innovation and operation efficiency. Effective in-person interaction is a vital component to success. This position is based in New York City. Key Responsibilities Responsibilities include, but are not limited to:
- IT System Management:
- Provide comprehensive IT support and maintenance for all systems and personnel.
- Configure, maintain, and troubleshoot systems for employees and guests, addressing both day-to-day and ongoing issues.
- Perform installations, configurations, and upgrade tasks.
- Keep systems current with software upgrades, new functionalities, and programs.
- User Support & Troubleshooting:
- Assist employees with device problems and requests, both remotely and locally.
- Manage incidents through the internal ticketing system, escalating to third-party vendors as needed.
- Strategic IT Support:
- Assist senior management in the ongoing assessment and upgrading of IT systems.
- Provide analytical support, including generating status reports for management.
- Complete special projects aimed at improving systems.
- Travel:
- Some domestic travel is required.
- Other Responsibilities:
- Perform other responsibilities as assigned by the VP, IT or Director, IT.
Computer System Skills
- Software & Cloud Technologies:
- Proficiency with Microsoft Product lines, including Windows Server, Windows Desktop, MS Office, and Office 365.
- Experience with Apple OS Devices.
- Strong understanding of Active Directory and Azure AD.
- Familiarity with automated inventory and patch management systems.
- Networking:
- Experience with networking protocols and components (switches and routers).
- Knowledge of cabling (copper and fiber) and wireless technologies.
- Proficiency in firewall configuration (SonicWall experience is a plus).
Qualifications
- Skills and Abilities:
- Excellent time management skills.
- Ability to read, analyze, and interpret standard IT information.
- Capable of presenting technical information to both management and non-IT personnel clearly and effectively.
- Strong interpersonal skills, with the ability to effectively collaborate with owners, stakeholders, guests, and team members.
- Education/Experience:
- 3+ years of related IT experience and/or training in equivalent areas; or an equivalent combination of education and experience.
- A Bachelor's degree (B.A.) in Information Technology or a related field is a plus.
- Experience supporting hospitality systems is a plus.
Salary: USD $80K - $110K based on experience Benefits: Competitive Salary, yearly bonus based on personal achievements, Medical, dental, and vision insurance Paid time off (i.e. vacations, sick leave) Hotel discounts and complimentary stays 401K Our Commitment to Equal Opportunity Committed to nurturing a vibrant, inclusive culture, our company reflects the richness of our communities, creating a welcoming environment. We know that we're better together, embracing the unique experiences and individual perspectives of each member of our team.