Join Conduent, a leader in delivering mission-critical services and solutions for Fortune 100 companies and over 500 government agencies. Our dedicated team creates exceptional outcomes, impacting millions of lives every day. Be a part of a culture that values individuality and allows you to thrive!
Position: Customer Support Specialist
Onsite in Newark, NJ
Hourly Rate: $16.50/hr
Benefits:
- Full-time employment with benefits from day one, including paid holidays.
- $16.50/hr, with $17.50/hr for bilingual (Spanish) candidates.
- Comprehensive paid training.
- A supportive and vibrant work environment.
Requirements:
- Must be at least 18 years old.
- A High School Diploma or equivalent is required.
- Ability to pass a background check and drug test.
- Willingness to work from 10:15 am to 7:15 pm any day of the week.
Role Overview:
As a Customer Support Specialist, you will serve as the first point of contact for our clients' customers. Your role involves answering calls, providing product information, and assisting customers by being informative, empathetic, and solution-oriented. You will need to actively listen, learn, and resolve customer inquiries efficiently.
Key Responsibilities:
- Address tolling and administration-related inquiries by utilizing training and resources such as people and customer records.
- Identify customer needs to provide complete and accurate information.
- Process transactions through mainframe or web-based applications.
- Submit detailed research requests accurately.
- Maintain up-to-date knowledge of company and client programs, policies, and technologies.
- Communicate with warmth and empathy.
- Adhere to confidentiality requirements to ensure information is only shared with authorized individuals.
- Support other team members during high workloads or absences.
Ideal Candidates Possess:
- The ability to explain complex information clearly for customer understanding.
- A strong work ethic.
- Excellent written and verbal communication skills.
- Effective problem-solving abilities.
- Prior customer service experience.
- Proficiency in navigating multiple applications and researching solutions.
- A passion for helping people find the best solutions.
- A keen interest in innovative technology.
- The ability to handle conflicts calmly and constructively.
- A commitment to working in a structured environment while taking high-volume calls.
- A dedication to 100% attendance during the initial three to five weeks of paid training.
Join a rapidly growing organization that supports your career aspirations. Apply today!
Conduent is an Equal Opportunity Employer, valuing diversity in the workplace. Applicants are considered without regard to race, color, gender, national origin, disability, or any other protected group. If you require assistance for a fair opportunity, please submit a request for accommodations.
At Conduent, the health and safety of our associates and their families is a priority. While we do not require vaccinations for most positions, you may be asked to provide your vaccination status if applicable. This information is necessary for your employment.