Review Site Manager
: Job Details :

Review Site Manager

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose people then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. In the role of Review Site Manager, this individual will lead our presence across third-party review platforms such as G2, TrustRadius, and Gartner Peer Insights. This role is critical in shaping how prospects, customers, and candidates perceive UKG through the lens of peer feedback. The ideal candidate is a digital reputation expert who thrives at the intersection of brand storytelling, customer advocacy, and analytics. They will partner closely with cross-functional teams to amplify customer sentiment, address feedback with empathy and precision, and turn insights into action. If you're passionate about building trust at scale and influencing buying decisions through authentic voices, this role is for you.

Key Responsibilities

• Own execution across B2B product review platforms (e.g., G2, TrustRadius, Gartner Peer Insights).
• Develop and manage a proactive review generation program in partnership with cross-functional teams to drive high-quality, timely reviews from advocates.
• Monitor and respond to reviews with professionalism and brand-aligned messaging.
• Analyze review trends and sentiment to uncover actionable insights for Product, Marketing, Sales, and Support teams.
• Create and deliver executive-level reporting on review site insights, performance, and benchmarking.
• Stay ahead of platform algorithm changes, new features, and best practices.
• Support influencer and partnership initiatives as needed.

Basic Qualifications

• 3+ years of experience managing B2B product and/or employer review platforms.
• Deep understanding of the B2B buyer journey.
• Exceptional writing and communication skills.
• Proven ability to analyze qualitative and quantitative data.
• Experience working cross-functionally.

Preferred Qualifications

• Highly organized, self-motivated, and comfortable managing multiple priorities.
• Demonstrated empathy and emotional intelligence.
• Bachelor's degree in Marketing, Communications, Business, or related field.

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.