Cashier Receptionist
The cashier/receptionist is a member of the health care department team who functions under the direction guidance and supervision of the department manager, assistant manager, or designee. The cashier/receptionist greets and checks in all patients reporting to the medical office in a professional and courteous manner. This position is responsible for accurate check-in, check-out where applicable, information capture and revenue collection per procedures. Responsible for having a general knowledge of the medical center in order to assist patients with questions and concerns. Requires extensive use of the computer.
Essential responsibilities include:
- Reception, Check-in, Check-out (where applicable)
- Greet and assist patients that present
- Follow appropriate patient registration/check-in policies and procedures
- Verify and/or update all demographic information
- Working knowledge of Health Plan coverage types
- Check in patients by following check-in policies and procedures
- Determine patients membership/benefits according to the benefit display
- Create accounts as necessary
- Capture and populate workers compensation data
- Manage electronic in-basket
- Use notes function where applicable
- Obtain a patient medical record number when necessary
- Order health plan cards as needed
- Collect co-pays and fees
- Generate appropriate encounter forms per procedure
- Direct patients to appropriate area after the check-in process is completed
- Check out patients by following checkout policies and procedures
- Follow appropriate procedures when registering exception-type patients
- Initiate and complete required forms for all appointments per policy
- Access necessary information from the fee schedule to determine appropriate fees
- Assist patients by explaining co-pays/applicable fees
- Providing facility directions
- Referring to other departments and administrative services for further information
- Initiating and completing appropriate forms as needed
- Tracking referrals to specialty care
- Demonstrate knowledge of and application to Patient Administration Appointment Registration
- Maintain the patient will-call area box if applicable
- Communicate with clinical and business office staff as needed
- Cash Handling, Reconciliation and Deposit
- Handle cash according to the Cash Handling Responsibility Agreement
- Comply with all applicable cash handling policies and procedures
- The registration designee is responsible for the safekeeping of change funds, all revenue collected during the shift, all assigned revenue documents, and all keys assigned for cash control
- Obtain, secure, and ensure sufficient denominations to provide change
- Reconcile shift and deposit funds according to the Cash Handling Responsibility Agreement
- Use correct procedures to document and report discrepancies
- Other
- Working towards positive operational outcomes
Basic qualifications include:
- Six (6) months work experience
- Per the National Agreement, current KP Coalition employees have this experience requirement waived
- High School Diploma/GED
Additional requirements include:
- Basic knowledge and use of computer and computer keyboard
- Passing of a PC skills assessment
- Ability to read and follow instructions, short correspondence, and memos
- Communicate with health care providers, staff, patients and visitors
- Professional phone etiquette
- Ability to multi-task, organize, manage time and prioritize workflow in a complex environment
- Must be willing to work in a Labor Management Partnership environment
- Also refer to the detailed responsibilities outlined in the respective collective bargaining unit Cash Handling Responsibility Agreement
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.