Job Location : Madison,WI, USA
The Reception Team Staff - Clinic role involves delivering a variety of administrative support tasks, such as answering phone calls (including backup support for nurse and practitioner lines), properly greeting and checking in patients and visitors, scheduling appointments, responding to general inquiries, collecting payments, and maintaining an organized front desk. This position operates under the general supervision of the Reception Team Leader.
In dedication to the health and well-being of our employees, we offer a comprehensive benefits package that includes health and dental insurance, along with paid short-term disability, long-term disability, and life insurance. Additional benefits include a flexible spending account, employee assistance programs, tuition reimbursement, pet insurance, eyewear discounts, and more.
Job Specific Minimum Qualifications:
High school graduate or equivalent required. Minimum six (6) months work experience in a setting that requires customer service skills required. Work experience in a Medical Reception setting preferred. Relevant training may be substituted for work experience. Previous experience using the telephone in a service capacity preferred. Experience with medical terminology preferred. Ability to pass Competency Test in primary reception area and Telephone Communication skills checks within a reasonable time period (approximately 3 - 6 months). Excellent organizational skills required. Excellent verbal and written communication skills required. Excellent customer service skills required. Ability to work with a diverse patient population. Ability to work harmoniously and cooperatively with all personnel and the public required. Ability to act in a professional manner when dealing with practitioner staff, personnel of other departments, fellow employees and the general public required. Ability to maintain patient confidentiality. Knowledge of or ability to learn HIPAA requirements. Knowledge of and ability to use email. Ability to use and/or learn on-line systems such as electronic medical record and appointment scheduling. Ability to handle and prioritize multiple tasks appropriately in rapid succession required. Ability to be flexible in daily assignments.
Group Health Cooperative is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability.