Join to apply for the Supervising Office Manager role at Jewish Board of Family and Children's Services
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Join to apply for the Supervising Office Manager role at Jewish Board of Family and Children's Services
Make a bigger difference All Staten Island programs are allotted a $4,420 commute differential that is applicable to anyone who currently works or is hired to work on Staten Island who doesnt live in Staten Island in addition to the base salary or hourly wage. PURPOSE: Our mission is to provide comprehensive, person- and family-centered behavioral health care through the Certified Community Behavioral Health Clinic (CCBHC) model. We are committed to delivering timely access to high-quality services, including 24/7 crisis intervention, integrated mental health and substance use treatment, primary care screening, and targeted case management. By offering psychiatric rehabilitation, peer and family support, and specialized care for veterans, we ensure holistic, coordinated care that promotes recovery, resilience, and community well-being. POSITION OVERVIEW: The Supervising Office Manager supports the program by Making sure the administrative team carries out tasks that ensure the clinic runs smoothly and we can provide quality services to our clients and families. KEY ESSENTIAL FUNCTIONS: Include the following, and may include additional tasks and functions as the position requires.
- Administrative Oversight
- Manage daily front-office operations including scheduling, reception, and clerical support.
- Maintain organized filing systems for client and staff records, billing, and compliance documentation.
- Ensure HIPAA compliance and confidentiality in all administrative processes.
- Staff Coordination
- Supervise Client Engagement specialist, and Porter, and coordinate services with other departments, such as fiscal and the Centralized Intake and Discharge program.
- Coordinate staff schedules, time-off requests, and coverage to ensure smooth clinic operations.
- Support onboarding and training of new administrative employees.
- Maintain updated staff emergency contact information and training certificates.
- Financial and Billing Management
- Oversee billing processes, insurance claims, and patient payments.
- Monitor clinic budgets, expenses, and financial reporting.
- Collaborate with billing specialists to resolve claim denials, expired insurances and payment issues.
- Facility and Resource Management
- Ensure the clinic environment is clean, safe, and well-stocked with necessary supplies.
- Coordinate maintenance and repairs with vendors and building management.
- Manage inventory of office and clinical supplies.
- Compliance and Quality Assurance
- Ensure adherence to local, state, and federal regulations, including mental health-specific standards.
- Assist with audits, accreditation processes, and quality improvement initiatives.
- Maintain up-to-date policies and procedures manuals.
- Communication and Liaison
- Serve as a point of contact between Client Engagement Specialist, clients, vendors, and external partners.
- Facilitate internal communication and support a collaborative team environment.
- Address client concerns and escalate issues as needed.
- Technology and Systems Management
- Oversee the use and maintenance of electronic health record (EHR) systems.
- Troubleshoot basic IT issues and coordinate with tech support when necessary.
- Train staff on software and system updates.
CORE COMPETENCIES for the position include:
- Strong attention to detail and record keeping
- Team player who functions well in a multi-disciplinary team environment
- Reliability and discretion
- Adaptability
- Communication, negotiation and relationship-building skills.
- Organizational skills.
- Time Management
- Problem solving skills
- Initiative
EDUCATIONAL/TRAINING REQUIRED:
- High School Diploma plus 6-years of relevant work experience OR Bachelors degree plus 3-years of relevant work experience
EXPERIENCE REQUIRED/LANGUAGE PREFERENCE:
- Previous experience with medical billing and electronic case record keeping,
- Strong computer skills (word, excel, databases, etc)
- Aptitude with numbers
COMPUTER SKILLS REQUIRED:
- Working knowledge of Microsoft Office, Ability to learn electronic health records and other software as required
VISUAL AND MANUAL DEXIERITY:
- Able to read/input data and documents, including spreadsheets, reports and Electronic Health Records in printed form and on computer screens.
- Able to input data into the Electronic Health Record.
We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law. Seniority level
- Seniority level Mid-Senior level
Employment type
- Employment type Full-time
Job function
- Job function Administrative
- Industries Mental Health Care
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